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Cancel/void paypal from the back end?

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  • Cancel/void paypal from the back end?

    Am I supposed to be able to void/refund a paypal transaction from the administration area? There is the void/refund button next to the transaction, but when I click it a blank page opens and nothing happens. Does it work for anyone?

  • #2
    No, all such Paypal activity has to be done directly on the Paypal site. I wish it were not so.
    Laura Z
    Brass & Silver Traditions
    www.brassandsilvertraditions.com

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    • #3
      Then why have an option there that makes it appear you can do it? I got the blank page last week on a refund and thought it was my computer and decided to just go to paypal directly after a few hours of rebooting and all that yippy skippy stuff LOL

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      • #4
        Good question. I have always assumed that button is there regardless of what gateway we use, and it must work for some of the payment systems?
        Laura Z
        Brass & Silver Traditions
        www.brassandsilvertraditions.com

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