Announcement

Collapse
No announcement yet.

Site is Down

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Site is Down

    Been up and down all AM. This time we have been down for 11 minutes.

    Despite the fact that 3DCart likes to take these posts down, I feel DOWNTIME is an important topic to watch.

    BP

  • #2
    Total History:

    DOWN at 8:48 AM

    Back up at 9:55 (more than 1 hour)

    Back down at 9:57

    Back up at 10:05

    Back down at 10:43

    Back Up at 10:46

    Back down at 11:00

    Back up at 11:01.

    Back DOWN at 11:07.

    Back up at 11:08.

    Back down at 11:15

    Back up at 11:22

    Back down at 11:28.

    Back up at 11:30.

    Back DOWN at 11:43.

    Currently DOWN.

    Back up at 11:54 AM.

    If this post gets deleted, I will look for a more public forum to document these outages.

    BP
    Last edited by Brtp4; 04-10-2013, 01:55 PM.

    Comment


    • #3
      Back Down 12:10.

      Currently down.

      BP

      Comment


      • #4
        Back up but my TEMPLATE SEEMS TO HAVE BEEN BROKEN.

        BP

        Comment


        • #5
          Going up and down too fast for pingdom to catch.

          Back DOWN 12:19.

          Back up 12:20.

          Back down 12:25.

          Back up shortly after

          Back down, 12:30, 12:45.

          Currently up.

          BP

          Comment


          • #6
            We have been having intermittent server connection failures on our sites all day today. Talked to LiveChat and the agent said (I have the name don't want to mention here), would open a ticket. It has been 3+ hours since then, so far I haven't heard anything about it and no ticket is created. I expected better customer service than a false promise of creating a ticket to look into it.
            Elegant Weddings +
            www.elegantweddingsplus.ca
            www.elegantweddingsplus.com

            Comment


            • #7
              EW,

              Support did open a ticket, and responded to it at 1:00 PM saying that it was a server issue, and it had been corrected. Since then I have not had downtime.

              BP

              Comment


              • #8
                Originally posted by Brtp4 View Post
                EW,

                Support did open a ticket, and responded to it at 1:00 PM saying that it was a server issue, and it had been corrected. Since then I have not had downtime.

                BP

                They didn't open us our ticket.
                I still get emails from our Site Monitoring system that the "Server Down" and five minutes later "Server up"... etc. Last email i got was about 1 hour ago.
                Elegant Weddings +
                www.elegantweddingsplus.ca
                www.elegantweddingsplus.com

                Comment


                • #9
                  Down again this AM

                  All,

                  My site went down again this AM at 6:11 AM PST. Seems that was caused by bumping up to 5.4.1. Went back up 26 minutes later at 6:37 AM.

                  Just a heads up.

                  BP
                  Last edited by Brtp4; 04-24-2013, 08:54 AM.

                  Comment


                  • #10
                    We have 5 sites and 4 of them are slow to intermittently down this morning. They are showing the 5.4.1 version also

                    Comment


                    • #11
                      Servers might be choking due to the mass update to 5.4.1, although I wouldn't suspect so. Haven't noticed the issue before with other updates.
                      TheCartDesigner.com
                      Not 3dcart Owned or Operated
                      100% Independent 3dcart Expert


                      Follow Us on Twitter

                      Comment


                      • #12
                        My site hasn't had any downtime, but traffic is almost non existent the past two days I've noticed. Thought something was "wrong" and keep checking thinking my site is down, but its up

                        Comment


                        • #13
                          S-l-o-w

                          S-L-O-W loading site at 10:45 a.m. Uploads "spinning"....Anyone else?

                          Comment


                          • #14
                            Our load times are so long Google says our pages are 'UNREACHABLE'

                            Been like this since Tuesday.

                            Comment


                            • #15
                              Originally posted by damiencaz View Post
                              Our load times are so long Google says our pages are 'UNREACHABLE'

                              Been like this since Tuesday.
                              Have you opened a ticket about this issue? It's definitely not related to the update since there are no major changes in the admin interface that would affect performance. If you haven't please go ahead and open a support ticket so our server admins can look into this.

                              Jimmy

                              Comment

                              Working...
                              X