Announcement

Collapse
No announcement yet.

Bundle items being ordered even though out of stock and set to wait list

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Bundle items being ordered even though out of stock and set to wait list

    We have our inventory set to allow customers to add themselves to the waiting list on the top level.
    Individually we have products set to "default".

    Our understanding is that if a customer goes to order something that is out of stock it will allow them to sign up on the waiting list.

    BUT ... we also have bundle items....


    Today we had a customer place an order for 4 of something (within a bundle). At the same time, in the same order, they added 1 additional item to the cart and checked out.

    The issue is that we only had 4 of the items in stock. Since they ordered 5, the store shows as -1 stock and we have an upset customer.

    I called in and the support team is looking into this, but I'm wondering if anyone else has had this issue?
    If so, how did you remedy it?
    Last edited by lockeduprc; 05-19-2015, 11:38 AM.
Working...
X