Hello All,
If anyone uses CBA as one of their payment options, have you figured out a way to eliminate the abandoned cart email from being sent to the buyer who used that option? I recently had a CBA and a subsequent terse email from the buyer who questioned why he received an email asking why the order was not placed. He was very confused because he did place and pay for the order. Obviously, I replied to his email assuring him we did get the order and would be shipped immediately. If anyone has a solution or a work around to this, I would appreciate your response.
Thanks,
-Deby
If anyone uses CBA as one of their payment options, have you figured out a way to eliminate the abandoned cart email from being sent to the buyer who used that option? I recently had a CBA and a subsequent terse email from the buyer who questioned why he received an email asking why the order was not placed. He was very confused because he did place and pay for the order. Obviously, I replied to his email assuring him we did get the order and would be shipped immediately. If anyone has a solution or a work around to this, I would appreciate your response.
Thanks,
-Deby
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