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3dCart has just become Shopify.. for me. Help.

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  • 3dCart has just become Shopify.. for me. Help.

    Hi all... putting a need out there for some help. I just got off the phone with Advanced Shipping Manager (ASM), and am quite dismayed at the fact that I am going to be forced to pay more for a plug in to do one incredibly simple thing than I pay for 3dCart itself.

    I drop ship big / heavy equipment, and can not have that stuff ordered to Alaska or Hawaii (puerto rico and usvi as well). I offer free continental shipping on everything, and a lot of things that go to all 50 states. I need to be able to have the free shipping setting active on all listings, which shows the free shipping icon, and restrict said drop ship items from AK / HI for the few items that require it. That said, I got the restrictive shipping module from 3dCart, but that does not work for my needs even though I was told differently from the person who was selling it to me originally - once free shipping is toggled on, it overrides anything else that might be in place. I talked to 3dCart, and they talked about a very convoluted way of handling it through promotions or removing AK / HI / PR / USVI from the United States shipping region, which would then block me from shipping anything to them.. neither option is ok / acceptable.

    I went to UserVoice and requested that there be a way to block AK / HI / PR / USVI from individual products, and it recently moved into something that 3d is interested in, but can't say when it will be available - in essence, creating a continental shipping situation, which is ecommerce 101 at this point with all of the drop shipping that is going on, and the extremely high shipping costs that exist.

    This leads me to ASM, and they quote me a charge of $99 that comes from 3dCart just to allow me to install the software, and then $85 / month. This reminded me so much of Shopify in that when I looked at them, the cost of the plugins easily outstripped the cost of a shopify cart itself, and this is for just 1 plugin! I have no problem paying for plugins to add extended / unusual functionality, but more than the cart itself for one small feature that I hate to say it, but is present almost everywhere? Not interested in that. There were quite a few people who expressed interest in this functionality being included in 3dCart. I truly hope they build it in.

    Anyone have any other ideas based on their experience how to keep free shipping active, and block out these states / territories? I will not do promotions, and I will not remove them from the US - I don't have the time or desire to limit my selling experience outside of what is needed. In advance, I thank you.

  • #2
    Can you go into Shipping>Methods and exclude the states you don't offer free shipping to using the exclude list on each method?

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    • #3
      To show the Free Shipping icon, you have to mark the individual items Free Shipping, but then I don't think you can exclude AK & HI

      Toobusy is right. You need to create a custom Free Shipping Method and exclude these two states. Then since all your items have Free Shipping you can edit the templates and hard code an image for free shipping next to or on top of the product image.

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      • #4
        massagestore - elightbox is on the right track. You'll want to create a new product template for the No Free Shipping products. In this template, just remove the code that generates the bit about free shipping. Finally, apply this product template to any items you don't want to ship for free, and the free shipping text will never show up on the product page. Combined with excluded states, it's just what you need.

        The software does exactly what you want but it doesn't do it straight out of the box.
        - Dean P. e-commerce and small business consulting

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        • #5
          I wrote a jQuery script to remove the free shipping option from the cart and checkout step two for Alaska and Hawaii shipping addresses. I did have to modify our templates a bit, but it certainly works a lot better than any other workarounds I could come up with. If you're interested I can send you the script for you to modify.

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          • #6
            Thank you Toobusy and elightbox .. it appears to be the case at this point, unfortunately. I do offer free shipping to Alaska and Hawaii.. on a lot of things, which is fine. This situation will just add a lot of work / time on my end when managing all of these products. This is such a quick / easy fix.. and the upsetting thing is that I have the restrictive module.. why isn't it being allowed to work. As the name states, it is a restrictive module, but it is not being allowed to do its job. If 3d doesn't want it to do what it is designed to do, then they should add a quick / easy way to toggle off the states / territories that aren't desired. There is a drastic difference between the lower 48 states vs AK / HI / PR / USVI. It shouldn't be all or nothing any more. Just banging the drum a little loudly here.. again, your time is appreciated. Hopefully, this thread will get the attention it should.

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            • #7
              @ProRetail: I would be interested in that ProRetail if you could message me with it. Thanks.
              http://www.pack-secure.com

              Packaging and Shipping Supply Specialists

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              • #8
                Yes, ProRetail ! I would love to get a hold of that script. Very much appreciated. DeanP , thank you for your contribution. The thing is, I don't have any No Free Shipping products. I only have products that don't ship free to certain areas. I am fine removing PR / USVI from the US as a possible ship to location. Now, AK / HI just need to be removed from having access to that. Much appreciation to all, and here is to hoping that 3d builds this very simple thing in so that what can be done with the checking of a box is no longer something that needs templates and jquery scripts to be written.. let alone a third party plug in for over $1K / year. Looking forward to it!

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                • #9
                  When I run a free shipping "promotion" I always put it's free shipping IN THE CONTINENTAL USA, that pretty much sums it up for folks, they realize they're not continental. I use USPS flat rate boxes and they ship to PR/USVI/HI for the same price they ship stateside

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                  • #10
                    Thank you Toobusy .. I ship everything for free.. most things to all 50 states. This thread is about those things that I can not ship to PR/USVI/HI/AK for free, no matter what. If I could get a massage table or chair into a flat rate box, believe me, I would gladly do so. What I am trying to block from free shipping are those big / heavy items that don't have flat rate methods available. That said, I do not want to lose the free shipping icon for those in the other 48 states just because it doesn't ship to 2, and 2 territories / protectorates. I have received some great alternatives.. and may even create a free continental shipping icon for use in those circumstances. That may be a lot better than paying for a restrictive shipping service that does what the name implies. I have the restrictive shipping module from 3d, but 3d's free shipping setting overrides it, so for all intents and purposes, the restriction is on the restrictive shipping module. I think I have been up too long today.. I actually found that funny.

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                    • #11
                      Not trying to be a smartass, and not sure if anyone is using it incorrectly, but this goes for everyone on the forum that has free shipping to the U.S. other than Alaska and Hawaii -- please be careful with your terminology of Continental vs. Contiguous.

                      Continental = any state connected to the North American continent (hence the "Continent" portion of the word Continental). Alaska is considered part of the Continental U.S. because although it borders Canada, it is connected to the continent.

                      Contiguous = the connecting / bordering lower 48 states. This term does NOT include Alaska, Hawaii, or any other U.S. territories (PR, US VI, etc.).

                      If you want to exclude AK, HI, and US territories, "Contiguous" is the proper term.

                      How I found this out: Several years ago I had an Alaskan customer plead that we give them free shipping since we advertised "Free Shipping in the Continental United States". I looked it up, she was right, and so I honored it. After I rang the order, I immediately changed the word to Contiguous :)

                      -James

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                      • #12
                        Thank you for that JR123 .. that is an important distinction. I actually say on my site 'Free Domestic Shipping'. I don't have the ability to squeeze the word Contiguous into my banner, and I will make shipping notes / exceptions on my policies for certain items. The problem is getting customers to understand the difference between the words. With all due respects, based on my experience over the past 12 years + of doing this, 90% of my customers won't even know what contiguous means, vs the difference between continental and contiguous. You have helped me tremendously, and I am very much appreciative.

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                        • #13
                          massagestore my pleasure! Just trying to look out for everyone on here when I can. Yes, unfortunately the word "Contiguous" isn't nearly as recognized or known to the majority of people out there. I wonder, though, if people in AK, HI, and territories are more familiar with the word (since they probably see - or are explained - shipping exclusions FAR more often than those actually living in the contiguous U.S.). Just a thought.

                          I hope you find a solution to your shipping issue. I have Advanced Shipping Manager and it is AWESOME, but I do NOT offer free shipping on all products / orders. On my site, a customer has to reach a certain threshold for free shipping (Contiguous U.S. only), and my calculated shipping rates for orders under that free shipping threshold were atrocious with 3D Cart's calculator.

                          ASM has fixed that up for us, and even though their service costs about $100/month or so for ASM (we have a couple of their add-ons as well, such as advanced Freight calculations), the money we save by not severely under-calculating the shipping displayed to our customers more than pays for their service.

                          -James

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                          • #14
                            Put a weight limit on the packages, that's what I do. It's free shipping and you can put the weight limits on the shipping method. I'm allowed 70 pounds in the states, 20 overseas for free shipping. Would that work on the larger items to exclude?

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                            • #15
                              I've got a similar issue to OP. I'm using Restrictive shipping app, use free ship to contiguous US, and have some items that can only ship UPS (we also have USPS). I'm using one of the extra fields to show the free ship icon and the RS app to restrict to UPS on those specified items. Though I'm not live yet, our tests seem to working the way we were hoping.

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