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Gift Certificates on Confirmation Emails

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  • Gift Certificates on Confirmation Emails

    It appears that if a customer uses a Gift Certificate to pay for part of the order, it is not reflected at all in their confirmation email -- it appears as if they are paying the full balance with their credit card (or PayPal). Has anyone customized the email to reflect use of a gift certificate?
    Joe Arbogast
    http://www.birdsafestore.com

  • #2
    I could be wrong, but I thought it showed up in the "Discounts and Promotions" section?

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    • #3
      It should because that heading says "Discounts/Promotions/Gift Certificates" but on this one order that came in today it is not showing up and nothing shows as far as dollar amounts being taken off. Maybe I should open a ticket on it ??
      Joe Arbogast
      http://www.birdsafestore.com

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      • #4
        Perhaps. At the very least, they can look into why that particular order didn't show the GC being used. Perhaps it is an oversight in the 3dCart system and adding it won't be too much trouble. ;P

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        • #5
          https://support.3dcart.com/index.php...ficate-balance
          http://www.pack-secure.com

          Packaging and Shipping Supply Specialists

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          • #6
            Birdsafe Thanks for reporting this and yes open a ticket with the specific order in question and our support team will look into the cause.

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