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  • Site Down - Check Your Sites

    Over 30 minutes now, admin and our site.
    http://www.pack-secure.com

    Packaging and Shipping Supply Specialists

  • #2
    We are down as well. Not good.

    Comment


    • #3
      Our site is also down....over 1 hour at this point! And technical support can't provide an ETA of when it will be fixed or even what the issue is!!!

      Comment


      • #4
        Mine are both up. Could it be a particular server? Does anyone know how to find out what server I'm on?

        Comment


        • #5
          Not sure cwnoah, but it is most likely a server issue if you are up and running.
          http://www.pack-secure.com

          Packaging and Shipping Supply Specialists

          Comment


          • #6
            vdcusa Pack Secure Are your sites still down? Have you been able to get a straight answer from technical support?

            Comment


            • #7
              I have 4 messages from customers who could not access the site wanting to purchase, just on my desk alone. The answer is yes, it is down. Pingdom confirmed and I am told it it a known issue.
              http://www.pack-secure.com

              Packaging and Shipping Supply Specialists

              Comment


              • #8
                It seems to be up now. Hopefully all sites will be us very soon.
                http://www.pack-secure.com

                Packaging and Shipping Supply Specialists

                Comment


                • #9
                  Ours is still down....90 minutes+. Little help from technical support.

                  Comment


                  • #10
                    Our site is finally back up...after close to 2 hours during the middle of the business day -- our prime selling hours. Still haven't gotten an answer as to the reason from 3dcart.

                    Comment


                    • #11
                      This is what I received "This was a global server issue that we were experiencing and I do apologize about the inconvenience."
                      http://www.pack-secure.com

                      Packaging and Shipping Supply Specialists

                      Comment


                      • #12
                        I use https://www.alertra.com/ servers are crashing more than you think - this is not good

                        Comment


                        • #13
                          We use Pingdom and got alerted almost immediately and were alerted with in minutes of it coming back up. I think it is a MUST to have some sort of alert system in place.
                          http://www.pack-secure.com

                          Packaging and Shipping Supply Specialists

                          Comment


                          • #14
                            We have a few 3D Carts, only one is currently not working (and hasn't been for the past 15 - 20 minutes). Support says they've located the issue and are working to resolve it "shortly" (I hope they're right about that). This is terrible...right in the middle of the day, and I have a non-functional website.

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