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How to tell if someone added insurance??

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  • How to tell if someone added insurance??

    I have recently added the ability for a customer to purchase insurance if they want to.

    How do we tell if someone has done that?? It's all lumped together in the shipping cost.

    What do other people do?

  • #2
    NMTEACO - I have been using the insurance option for some time. The only way I can tell, is to notice that the shipping calculation is unusually high, have a heart attack, then check Order Payment options top right of the order to see what shipping was selected - the insurance option shows there. The issue is that insurance and shipping are lumped into the same field on the order - so no easy way to identify.
    Sue
    Fabric Garden
    fabricgarden.com.au

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    • #3
      Thanks!

      I did a test order and see they do add the word "insurance" to the shipping method. So at least it's something!

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      • #4
        NMTEACO - just remember to always look out for it! I wish we could get a big notification somewhere that they have requested insurance.
        Sue
        Fabric Garden
        fabricgarden.com.au

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