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3D Tech Support - Ticket is taking way too long

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  • 3D Tech Support - Ticket is taking way too long

    Edited: I deleted this post, as they finally got the problem fixed.
    Last edited by Pack Secure; 04-27-2016, 05:35 PM. Reason: They finally got it fixed.
    http://www.pack-secure.com

    Packaging and Shipping Supply Specialists

  • #2
    3 1/2 hours on the phone tonight with you all and still no answers.
    http://www.pack-secure.com

    Packaging and Shipping Supply Specialists

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    • #3
      Communication is getting better, but still no answers.
      http://www.pack-secure.com

      Packaging and Shipping Supply Specialists

      Comment


      • #4
        I've had 2 tickets open with them for weeks. Just trying to get some basic functionality fixed. At this point I'm about to start a case against them with the BBB.

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        • #5
          Pack Secure ask to speak with a support supervisor. they may not know about this stuff.

          if you're waiting on development work to be done to fix some issue, well... they seem quite slow in that regard. i've been waiting months to get some minor things fixed as well (all requiring coding changes to the platform).

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          • #6
            Alupis, I updated this thread to state that they had fixed the problem. It did go to a supervisor. This was a shopping cart problem, which has been fixed by 3D.
            http://www.pack-secure.com

            Packaging and Shipping Supply Specialists

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