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  • Unable to check out

    Anybody else having problems with customers getting "Invalid Request" when trying to check out? Have had 2 people just call and I tried a test order and got the same error. I really dislike the 3dcart so called chat system. Takes so long to get a response.

  • #2
    We have had that happen. We were not able to duplicate the error. We had the customer refresh the page.
    http://www.pack-secure.com

    Packaging and Shipping Supply Specialists

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    • #3
      Originally posted by Pack Secure View Post
      We have had that happen. We were not able to duplicate the error. We had the customer refresh the page.
      I just tried to refresh on my test order and still get the same error trying to check out. Still waiting to hear from support.

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      • #4
        It did get resolved in a little over an hour. This was the response from 3dcart:
        "I then cleared the store cache by going to Settings -> General -> Store Settings, then going to the General tab. After that I also used an internal tool to reset memory on the store apps."

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