Thought we had found a MAJOR shipping calculation bug, but this morning received a response from tech support that it is simply a limitation with 3d's shipping rate calculations.
Information - Our products have weight and dimension data input for each product.
Problem: Customer has a large product in their cart. Weight 70 Lbs, big dimensions 43"x43"x10". By itself, the shipping calculation is correct. When the customer adds in an additional item to the cart weighing .25 lbs, and 1"x1"x1" - The cart re-calculates the entire shipment as 70.25 lbs, but the new dimensions default to 1x1x1. In our case the customer shipping was decreasing by $30-40 for the shipment, when they were adding a "key" to the order!
According to 3d, if there are multiple items in the cart, the algorithm adds the weights, but defaults the dimension to 1x1x1, regardless of what the actual dimensions are. At a minimum it would seem that the algorithm should calculate based upon the largest dimension in the cart, not default all dimensions down to 1x1x1.
We will start adjustments today. "ships by itself" on large items, as well as tech support is telling us a workaround is to use the "predefined box" settings. Just a heads up. We have been with 3d for a number of years and had not realized this limitation. It is definitely a major issue for people that ship oversize 1 or oversize 2 packages.
Cheers
Information - Our products have weight and dimension data input for each product.
Problem: Customer has a large product in their cart. Weight 70 Lbs, big dimensions 43"x43"x10". By itself, the shipping calculation is correct. When the customer adds in an additional item to the cart weighing .25 lbs, and 1"x1"x1" - The cart re-calculates the entire shipment as 70.25 lbs, but the new dimensions default to 1x1x1. In our case the customer shipping was decreasing by $30-40 for the shipment, when they were adding a "key" to the order!
According to 3d, if there are multiple items in the cart, the algorithm adds the weights, but defaults the dimension to 1x1x1, regardless of what the actual dimensions are. At a minimum it would seem that the algorithm should calculate based upon the largest dimension in the cart, not default all dimensions down to 1x1x1.
We will start adjustments today. "ships by itself" on large items, as well as tech support is telling us a workaround is to use the "predefined box" settings. Just a heads up. We have been with 3d for a number of years and had not realized this limitation. It is definitely a major issue for people that ship oversize 1 or oversize 2 packages.
Cheers
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