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No more weekend tech service

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  • No more weekend tech service

    Sent a message asking for help about not getting e-mails of order and it said they will be back on Monday. This is a first! What would happen if the site went down? I would be down all weekend. What happened to live chat? I have an enterprise account and I am getting less value for what I pay.

  • #2
    Hey thursdaysrecords I'm very sorry that you're experiencing issues with your emails and I apologize for any confusion regarding our weekend support. While it is true that our chat staff is limited on weekends and replies may be slower than usual, we still have 24/7 live phone and email support. You can call in toll free at 1-800-828-6650 24 hours a day, 7 days a week. I have one of our agents reaching out to you now to ensure that your issue gets resolved as quickly as possible. Also feel free to private message me with any concerns!