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Notify cutomers of a partial backorder before they complete their purchase?

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  • Notify cutomers of a partial backorder before they complete their purchase?

    Product availability is clearly shown on an item when a customer views it, so if a customer is ordering a product that is on backorder, they'll be aware of it when placing the order. However, I ran into a particular problem I don't know if 3dcart is equipped to address:

    A customer placed an order for a quantity of 2 on an item that is set to allow backorders and only had a stock of 1. Without showing the stock on the product page, is there a way to let the customer know at checkout that part of their order is "backordered?"
    Webmaster: Texas Media Systems

  • #2
    I don't think there's a way to do this using Backorder, Clint. If you use Waiting List instead of Backorder, then the customer will see a message indicating that there's not enough stock to match the quantity they want to order. Then they can decide how many they want to order.
    - Dean P. e-commerce and small business consulting

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