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  • SOAP API Not Responding

    Anyone else experiencing a problem with the SOAP API? Suddenly started to get connection error messages about an hour ago.

  • #2
    I just tried for the 1st time to upload a new data feed from my store to a new shopping management feed service using the SOAP API and received a "download failed" error message. I assumed that it was something on my end, but after seeing your post I'm going to open a ticket.

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    • #3
      Intermittent problems all day for me. Doesn't show any issues on https://status.3dcart.com/.
      Last edited by JoeBTI; 10-23-2017, 04:16 PM.

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      • #4
        We apologize for the error messages for the Soap API connections. Are there any tickets open with error details I can escalate? We can look into this right away.

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        • #5
          Ticket I submitted is JRA-387-21590.

          Problem has been very intermittent.

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          • #6
            warrisr Thanks for the ticket id, we will have someone look into this right away!

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            • #7
              Hi 3dcart-William I have an open ticket #: IUU-219-54311

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              • #8
                We are also having the problem from our internal systems, and Searchspring hasn't been able to index recently either. Started around noon.

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                • #9
                  Spoke with Searchspring and they are seeing it as well on the REST API, so it doesn't look like its just limited to SOAP.

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                  • #10
                    Talked to 3dcart and sounds like they got it fixed. Its working for us now.

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                    • #11
                      The SOAP API appears to be working for us now as well.

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