Announcement

Collapse

Posting Rules

Posting Rules
This forum was created to help 3dcart users share tips on getting the best out of the service, offer knowledge and experiences about e-commerce in general, and to promote a positive environment in which our merchants can request/dispense advice regarding best practices.

The forum was not created for 3dcart users to submit requests for customer support. Any support related thread will be removed and a support ticket will be placed on your behalf. If you have technical difficulties please visit http://support.3dcart.com.

The 3dcart forum is also not intended to be a medium in which to express dissatisfaction about 3dcart's service, policies or its management and staff. Threads of this nature will also be removed from the forum. If a support issue with your 3dcart store was not resolved in a satisfactory manner; or if you feel that a particular 3dcart offering/policy is not to your liking, please let us know by emailing [email protected] so we can address your concerns directly.

Again, our purpose is to cultivate a positive learning environment for our merchants rather than platform in which to express grievances.

Very Important Rules:
* Never give away your store administration login/password in this forum.

Should you need technical help, please let 3dcart staff help.
Also, please be aware that 3dcart staff will NEVER need to ask for your 3dcart related passwords.

General Rules:
* While debate and discussion are acceptable, we will never tolerate rudeness, insulting posts, personal attacks or inflammatory posts. Our decision is final in these matters.
* Please refrain from posting meaningless threads, one word (or short) nonsensical posts, or similar postings.
* Multiple or repeated posting in order to increase your post count is not allowed.
* Advertising, spamming and trolling is not allowed. This includes using the forum email and Private message system to spam other members.
* We also do not allow posts that are sexual in nature.
* Please wait at least 24 hours before bumping posts.
* Discussion of illegal activities such as software and music piracy and other intellectual property violations are not allowed.
* Each member is allowed one login account. Registering with multiple accounts is not allowed.
* We reserve the right to remove offensive posts without notice.
* We also reserve the right to remove postings which are in violation of our specified posting rules
* Also, while these rules cover most common situations, they cannot anticipate everything. Consequently, we reserve the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way.
* You cannot post any affiliate or referral links, or post anything asking for a referral. Such posts will be subject to removal.
* You cannot post advertisements or notices for contests.
* We also reserve the right to ban anyone who willfully violates the forum rules, as access to our support forums are a privilege and not a right. A banned customer is still entitled to support from the support system, but will not be able to participate in the forum.
See more
See less

Address Verification

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Address Verification

    Has anyone found the right coding to make either google API for address verification and auto complete to work - of actually I prefer smart streets but for the life of me I can't seem to figure out the coding to get it to work. I have been using 3D carts address tool but its letting through to many bad address - I think an auto complete would do alot better.

    Or if anyone knows of someone that could program it and set it up please let me know.

    Thank you everyone for any help.
    Paul

  • #2
    I use 3dcart's Address Verification add-on and we're pretty high volume, and I don't see any bad addresses. How are you determining that the addresses are bad, and what all do you mean by bad?

    I... was just about to tell you that you could look into Addrexx, and I was going to link you to the 3dcart integration, but I see that a 3dcart candy store owner posted a negative review of their service back in April 2016. Is that you?

    In any case, I too suddenly had Addrexx stop communicating with me while I was trying to work with them on a quirk in their coding a couple years back. *shrug* Maybe they're better now and worth contacting.
    - Dean P. e-commerce and small business consulting

    Comment


    • #3
      Actually that was from our other store The Candy City - I tried contacting them 3 times and yesterday I called the office and got some weird voicemail, so Addrexx I have to assume is our of business. I thought maybe it was just the sales rep but I assume its the entire company.

      But to your other questions, we are high volume also and our ShipWorks software catches about 1-10 orders as bad and in fact they are way off.

      Comment


      • #4
        The customer has the option to override the suggested address with the 3dCart app. Assuming this is problem... Try entering one of those bad addresses on your store and see if the app catches the bad address. If it does, then I would say the customer most likely clicked on the "Continue with the address I entered". Maybe this override option can be removed.


        Vote for the Google autocomplete address: https://3dcart.uservoice.com/forums/...te-address-box

        Comment


        • #5
          The-Candyman JoeBTI

          I have done google autocomplete on multi page checkout already. Let me see if i can condense it down for single page.
          TheCartDesigner.com
          Not 3dcart Owned or Operated
          100% Independent 3dcart Expert


          Follow Us on Twitter

          Comment


          • #6
            JoeBTI I did a vote for your suggested Google autocomplete, hope it helps.
            http://www.pack-secure.com

            Packaging and Shipping Supply Specialists

            Comment


            • #7
              Originally posted by The-Candyman View Post
              ... our ShipWorks software catches about 1-10 orders as bad and in fact they are way off.
              I assume you mean 1 - 10 per day, correct? That is a pretty high number. I'd be interested in testing some of those addresses to see if the problem is reproducible.
              - Dean P. e-commerce and small business consulting

              Comment


              • #8
                I'm wondering if there is an address checker that catches those addresses that are valid but the post office won't deliver to -- these are mostly rural addresses and the folks need PO boxes to deliver to. The problem I run into is they choose FedEx smartpost thinking it's being delivered by FedEx or they check a box on my checkout page authorizing us to use Flat Rate boxes not realizing this is also USPS. So the package comes back to us.
                Joe Arbogast
                http://www.birdsafestore.com

                Comment


                • #9
                  CandyMan - hands down the only platform we trust is ShipStation to validate addresses correctly.

                  In fact when we were looking for a program to do so - you name it we tested them first - we'd place addresses in that we knew had an apt. number or suite number and many of the shipment platforms validate non valid addresses as being valid when we in fact knew they were not. We spoke to so many employees from similar platforms who would tell us that their software validates shipping addresses. I would then ask does it validate down to suite or apt. number, we were told YES.

                  So we'd test all these platforms and I would send emails back to these companies showing them 10 out of 10 times where their platform simply did not validate down to apt. number or suite number. Sure they validated down to street level which is actually useless with so many people living in apt. buildings etc.

                  Hands down the only shipping platform that we found to do this and have used them for years is ShipStation. We also ship a very high volume of packages and that software might miss one address out of 5000 plus (maybe). It is typically some address out in the middle of nowhere. I recently went back to test shipworks and other platforms again and they all still have the same issue - they state they validate addresses which the software does, their software simply does not validate down to Apt. number or suite number.

                  With the price of address correction fees with the big carriers now, it simply does not make sense to use a software platform that does not catch these issues. It's amazing how many folks order and simply don't put their apt. number or suite number down when they order.

                  So we continue to use shipstation - in fact we would switch from 3dcart to another platform prior to switching from shipstation and we've used 3dcart for many many many years. But the amount of money we would be paying in address correction fees far outweigh leaving shipstation anytime soon.

                  Shipstation is extremely easy to use and setup - we do not use any type of address validation on our website as we found this sometimes confuses folks when they are trying to checkout - if we have any issues with the address shipstation alerts us and we can then contact the customer. In fact, the only time we have a bad address is when we actually make the mistake and don't trust shipstation which is extremely rare.

                  So if you want to stop worrying about what coding, what software, all the time you are spending trying to figure out how to validate addresses prior to shipment, take a look at shipstation. We haven't had to worry about address correction fees in many years. Out of 10,000 plus shipments we might get 1 per year which still irks me:) I want zero!

                  Hope this helps!
                  Last edited by ebeegirl; 12-24-2017, 08:28 AM.

                  Comment

                  Working...
                  X