Posting Rules

Posting Rules
This forum was created to help 3dcart users share tips on getting the best out of the service, offer knowledge and experiences about e-commerce in general, and to promote a positive environment in which our merchants can request/dispense advice regarding best practices.

The forum was not created for 3dcart users to submit requests for customer support. Any support related thread will be removed and a support ticket will be placed on your behalf. If you have technical difficulties please visit

The 3dcart forum is also not intended to be a medium in which to express dissatisfaction about 3dcart’s service, policies or its management and staff. Threads of this nature will also be removed from the forum. If a support issue with your 3dcart store was not resolved in a satisfactory manner; or if you feel that a particular 3dcart offering/policy is not to your liking, please let us know by emailing so we can address your concerns directly.

Again, our purpose is to cultivate a positive learning environment for our merchants rather than platform in which to express grievances.

Very Important Rules:
• Never give away your store administration login/password in this forum.

Should you need technical help, please let 3dcart staff help.
Also, please be aware that 3dcart staff will NEVER need to ask for your 3dcart related passwords.

General Rules:
• While debate and discussion are acceptable, we will never tolerate rudeness, insulting posts, personal attacks or inflammatory posts. Our decision is final in these matters.
• Please refrain from posting meaningless threads, one word (or short) nonsensical posts, or similar postings.
• Multiple or repeated posting in order to increase your post count is not allowed.
• Advertising, spamming and trolling is not allowed. This includes using the forum email and Private message system to spam other members.
• We also do not allow posts that are sexual in nature.
• Please wait at least 24 hours before bumping posts.
• Discussion of illegal activities such as software and music piracy and other intellectual property violations are not allowed.
• Each member is allowed one login account. Registering with multiple accounts is not allowed.
• We reserve the right to remove offensive posts without notice.
• We also reserve the right to remove postings which are in violation of our specified posting rules
• Also, while these rules cover most common situations, they cannot anticipate everything. Consequently, we reserve the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way.
• You cannot post any affiliate or referral links, or post anything asking for a referral. Such posts will be subject to removal.
• You cannot post advertisements or notices for contests.
• We also reserve the right to ban anyone who willfully violates the forum rules, as access to our support forums are a privilege and not a right. A banned customer is still entitled to support from the support system, but will not be able to participate in the forum.
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Current Version?

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  • Current Version?

    3dcart-Henry -- read your announcement on latest patch - can you comment as to why my site still says it's 8.0.0 if there have been four patches? Do the patches not apply to all sites?
    Joe Arbogast

  • #2
    just a fyi ours states 8.0.4


    • #3
      Hi Birdsafe,

      I posted this as a reply to your question on the forum announcement page, but re-posting here for any other interested parties who may see a similar situation with their stores.

      Typically this would only happen if you have some form of paid custom programming on your store from our development team. This is because updates can overwrite or otherwise interrupt whatever custom work is added to the store. Upgrading customized stores is usually done on a case by case basis, depending on the complexity of the customization. (Note that security patches and important updates do not adhere to this general rule. Important/security updates are usually done across the board).

      If you'd like to be updated to the latest versions, please reach out to our technical support team. They'll be able to leave a ticket on your behalf so that the development team can review your site and upgrade it (if possible) or otherwise consult on how upgrading may affect whatever customized settings you may have.