Announcement

Collapse
No announcement yet.

3dcart not generating order emails, CRM's, product reviews emails again

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • 3dcart not generating order emails, CRM's, product reviews emails again

    Here's what is happening - someone places an order - the only place you can see this order is directly in the 3dcart admin platform. Absolutely no emails are being generated by 3dcart and pushed to smartermail, CRM's product reviews, etc.

    Just spoke to 3dcart support and Chris B. is opening our ticket back up. As I was speaking to him testing out the platform someone places an order through our website and sure enough no order email is generated at all and seen in smartermail. We have no idea orders are being placed, CRM's are being sent, etc unless we log directly into 3dcart to see them. Absolutely no 3dcart generated emails!

    I'm am so frustrated by this issue that is going on I believe 6 weeks or so now.

    I asked Chris to see if they can move our store to mail server 2 since I believe we are on mail server 1. Something within the 3dcart platform is completely blocking emails being generated and released to smartermail. So frustrated!
Working...
X