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We opened ticket LUN-340-91288 on 10/22/18. We were informed by a customer that the following problem was occurring with our store:
1) On the cart page if a coupon code is input the correct discount is shown.
2) After applying the coupon code if the customer inputs their zip code on the cart page to calculate shipping the calculation freezes. There is gray translucent window over the cart page with the "Calculating Shipping" progress bar running non-stop. I can barely see through the gray window the error:
Response object error 'ASP 0156: 80004005'
Header Error
/includes/cart.inc, line 2039
The HTTP headers are already written to the client browser. Any HTTP header modifications must be made before writing page content.
3) When the customer goes back, or continues shopping and comes back to the cart page the coupon is removed. If the customer tries to apply the coupon again they receive the following error:
Your coupon is not valid!
Coupon Description
Order country and state are invalid (All/)
4) About a week after this error started we discovered that the cart is stripping ALL coupon codes. We are using the one-page checkout version 2. Even if we proceed directly to final checkout without trying to apply a coupon or calculate shipping on the initial cart page we are unable to apply coupon codes. If we apply the coupon code on the one-page checkout it will (sometimes) indicate it is applied, but upon purchase completion there is no discount reflected. This happens with all coupon codes.
I was initially told by support to set my coupon code to All countries. This did nothing to fix the problem. They elevated the ticket to Level 2. After a week they responded that I was using a 3rd party template so they couldn't help me. We've had our template for a year Ella html 5. This problem just started, and we changed nothing on our end. I told them this was a core issue so they re-elevated to Level 2. I have not received a response from support since 11/2/2018. I have inquired about the ticket 3 times over the past week with NO RESPONSE. Black Friday is coming. We send out time sensitive coupon codes to our email list for Black Friday resulting in thousands of dollars in sales. We need this fixed NOW. Can anyone help?
1) On the cart page if a coupon code is input the correct discount is shown.
2) After applying the coupon code if the customer inputs their zip code on the cart page to calculate shipping the calculation freezes. There is gray translucent window over the cart page with the "Calculating Shipping" progress bar running non-stop. I can barely see through the gray window the error:
Response object error 'ASP 0156: 80004005'
Header Error
/includes/cart.inc, line 2039
The HTTP headers are already written to the client browser. Any HTTP header modifications must be made before writing page content.
3) When the customer goes back, or continues shopping and comes back to the cart page the coupon is removed. If the customer tries to apply the coupon again they receive the following error:
Your coupon is not valid!
Coupon Description
Order country and state are invalid (All/)
4) About a week after this error started we discovered that the cart is stripping ALL coupon codes. We are using the one-page checkout version 2. Even if we proceed directly to final checkout without trying to apply a coupon or calculate shipping on the initial cart page we are unable to apply coupon codes. If we apply the coupon code on the one-page checkout it will (sometimes) indicate it is applied, but upon purchase completion there is no discount reflected. This happens with all coupon codes.
I was initially told by support to set my coupon code to All countries. This did nothing to fix the problem. They elevated the ticket to Level 2. After a week they responded that I was using a 3rd party template so they couldn't help me. We've had our template for a year Ella html 5. This problem just started, and we changed nothing on our end. I told them this was a core issue so they re-elevated to Level 2. I have not received a response from support since 11/2/2018. I have inquired about the ticket 3 times over the past week with NO RESPONSE. Black Friday is coming. We send out time sensitive coupon codes to our email list for Black Friday resulting in thousands of dollars in sales. We need this fixed NOW. Can anyone help?
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