Announcement

Collapse
No announcement yet.

3D Cart Chat Icon gets in the way - Can it be disabled ?

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • 3D Cart Chat Icon gets in the way - Can it be disabled ?

    3dcart chat icon gets in the way sometimes, and it's very annoying.

    Example: the button is covered by the icon and I cannot click on it:
    https://screenshots.firefox.com/SZKy...re.x-plane.org

    Can it be disabled? I have an account manager, I do not need to 'chat'..

  • #2
    I second that as well. Please remove it, as we know where to go for help and don't need this please. Great idea, but bad at the same time.

    Comment


    • #3
      I run into this as well! Stick it on the left side.

      Comment


      • #4
        If you are running an adblocker it might be hidden, depending on your settings. If not you can set your adblocker to hide it. We use uBlock Origin and you can just right-click on any element you want to hide and set it to do so. We use those features frequently, its not just 3dcart but Ebay, some Google sites, half of the shopping sites, etc that have those annoying floating elements which almost always end up blocking important information or buttons. BTW - be sure to check your own store if you have one of those from any provider, especially on a mobile. I can't count the number of sites I've run into where something as critical as the checkout button is blocked by a chat icon or Norton floating seal or some other horrible thing.

        Comment


        • #5
          Originally posted by lukiegames View Post
          If you are running an adblocker it might be hidden, depending on your settings. If not you can set your adblocker to hide it. We use uBlock Origin and you can just right-click on any element you want to hide and set it to do so. We use those features frequently, its not just 3dcart but Ebay, some Google sites, half of the shopping sites, etc that have those annoying floating elements which almost always end up blocking important information or buttons. BTW - be sure to check your own store if you have one of those from any provider, especially on a mobile. I can't count the number of sites I've run into where something as critical as the checkout button is blocked by a chat icon or Norton floating seal or some other horrible thing.
          Good suggestion. thank you

          Comment


          • #6
            Hello everyone, in our latest update this issue was addressed. If your store is not on version 8.3.7 then you will still see this happening. We should have all store updated soon so this will no longer be a problem.

            Comment


            • #7
              Why can't you stick this icon on the left? Still gets in the way! Or put a setting in the admin that allows us to align right, align left or hide.

              Comment


              • #8
                JoeBTI Our apologies if the chat bubble is still hindering you daily navigation through the admin. We haven't had any reports of this since the update so we will need more details. Can you submit a support ticket with the page in the admin where the chat button is restricting your actions? Thanks!

                Comment


                • #9
                  Never mind...For whatever reason the scroll bar disappeared and page wasn't scrolled all the way down.

                  Comment

                  Working...
                  X