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Autoresponder for Backordered items

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  • Autoresponder for Backordered items

    I wondered if it can be configured so that an Autoresponder message can be sent if an item in a customer's cart is on backorder (after the place the order).
    Joe Arbogast
    http://www.birdsafestore.com

  • #2
    We set up a status called "Back-ordered" and set it up so that it sends an email as soon as the order status is changed to it.

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    • #3
      Thanks ISGMe -- if I am reading you right, that function is the same as the Waiting List. What I"m looking for is an email that sent when a customer has at least one item in their completed order that is on backorder. The idea being that I can let them know after they place the order that the order may be delayed because of the backordered item.
      Joe Arbogast
      http://www.birdsafestore.com

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      • #4
        Originally posted by Birdsafe View Post
        Thanks ISGMe -- if I am reading you right, that function is the same as the Waiting List. What I"m looking for is an email that sent when a customer has at least one item in their completed order that is on backorder. The idea being that I can let them know after they place the order that the order may be delayed because of the backordered item.
        Right, Joe. We have it setup so that a "back order email" goes out automatically when an order status is changed to "Back Ordered". We always follow-up with a personal email as well letting them know when it will ship.

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        • #5
          Okay-- now you've lost me. Who is getting an email when a product changes from In Stock to Back-Ordered? Unless you are saying you have someone order TWO of an item you only have ONE in stock and then that email is sent. If that is the case, what if an item is already on Backorder and someone orders one?

          What I'm trying to accomplish is to automate that "personal email" that you send letting them know about when it will ship.

          Thanks
          Joe Arbogast
          http://www.birdsafestore.com

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          • #6
            Sorry about that... The cutomer gets the email but only if we manually move the order (Change the order status) to "Back Ordered". It's a store email that we set up and it only sends to the customer upon changeto that status. So, it's not trigeredby something actually being out of stock, it's triggered by us changing the order staus when we see that something is not available to ship right away.

            https://support.3dcart.com/knowledge...-to-my-clients

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