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Posting Rules
This forum was created to help 3dcart users share tips on getting the best out of the service, offer knowledge and experiences about e-commerce in general, and to promote a positive environment in which our merchants can request/dispense advice regarding best practices.

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Pre-Order Module

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  • Pre-Order Module

    Just set this module up -- received first order using it and the order is nowhere to be found. It has a number assigned to it and I received a pending payment in PayFlow Pro, but you can't even search for the order ID number. If I go to the customer's account, it shows that he has an order, but no order shows up. If I log into the Customer's account, the order shows up there, but it is nowhere in my admin

    I have a Ticket open, but of course it's the weekend and wondered if anyone has run across this and maybe I have something not set right.

    Thanks in advance.
    Joe Arbogast
    http://www.birdsafestore.com

  • #2
    I worked on a store that had preorder's set up in it's own order folder. If that helps

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    • #3
      Originally posted by Nutz View Post
      I worked on a store that had preorder's set up in it's own order folder. If that helps
      Thanks -- but no, it is not in the Pre-Order folder.
      Joe Arbogast
      http://www.birdsafestore.com

      Comment


      • #4
        I would like a response from someone at 3dcart about this -- I opened an Urgent Ticket on Sunday (4-6 hour response time) and it is now Tuesday, nearly noon and nothing. And now it appears that the Help icon in the Admin is gone to get help as well!

        3dcart-Henry ?
        Joe Arbogast
        http://www.birdsafestore.com

        Comment


        • #5
          Birdsafe We apologize you haven't received a response yet. I have someone checking into this and will update you soon.

          Comment


          • #6
            Thanks 3dcart-William
            Joe Arbogast
            http://www.birdsafestore.com

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