Posting Rules

Posting Rules
This forum was created to help 3dcart users share tips on getting the best out of the service, offer knowledge and experiences about e-commerce in general, and to promote a positive environment in which our merchants can request/dispense advice regarding best practices.

The forum was not created for 3dcart users to submit requests for customer support. Any support related thread will be removed and a support ticket will be placed on your behalf. If you have technical difficulties please visit

The 3dcart forum is also not intended to be a medium in which to express dissatisfaction about 3dcart's service, policies or its management and staff. Threads of this nature will also be removed from the forum. If a support issue with your 3dcart store was not resolved in a satisfactory manner; or if you feel that a particular 3dcart offering/policy is not to your liking, please let us know by emailing [email protected] so we can address your concerns directly.

Again, our purpose is to cultivate a positive learning environment for our merchants rather than platform in which to express grievances.

Very Important Rules:
* Never give away your store administration login/password in this forum.

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* We reserve the right to remove offensive posts without notice.
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* Also, while these rules cover most common situations, they cannot anticipate everything. Consequently, we reserve the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way.
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* We also reserve the right to ban anyone who willfully violates the forum rules, as access to our support forums are a privilege and not a right. A banned customer is still entitled to support from the support system, but will not be able to participate in the forum.
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Pre-Order Module

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  • Pre-Order Module

    Just set this module up -- received first order using it and the order is nowhere to be found. It has a number assigned to it and I received a pending payment in PayFlow Pro, but you can't even search for the order ID number. If I go to the customer's account, it shows that he has an order, but no order shows up. If I log into the Customer's account, the order shows up there, but it is nowhere in my admin

    I have a Ticket open, but of course it's the weekend and wondered if anyone has run across this and maybe I have something not set right.

    Thanks in advance.
    Joe Arbogast

  • #2
    I worked on a store that had preorder's set up in it's own order folder. If that helps


    • #3
      Originally posted by Nutz View Post
      I worked on a store that had preorder's set up in it's own order folder. If that helps
      Thanks -- but no, it is not in the Pre-Order folder.
      Joe Arbogast


      • #4
        I would like a response from someone at 3dcart about this -- I opened an Urgent Ticket on Sunday (4-6 hour response time) and it is now Tuesday, nearly noon and nothing. And now it appears that the Help icon in the Admin is gone to get help as well!

        3dcart-Henry ?
        Joe Arbogast


        • #5
          Birdsafe We apologize you haven't received a response yet. I have someone checking into this and will update you soon.


          • #6
            Thanks 3dcart-William
            Joe Arbogast