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This forum was created to help 3dcart users share tips on getting the best out of the service, offer knowledge and experiences about e-commerce in general, and to promote a positive environment in which our merchants can request/dispense advice regarding best practices.

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Does Support Get Ticket Info via Email?

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  • #16
    Thanks GonzaloGil

    Tickets YCN-882-18008 and BCT-604-90457 are not showing in admin - the latter one is a new one this morning, so maybe it takes a while to show up in admin?

    My main issue is I placed an order for a 3dcart add-on and accidentally purchased 2 -- I contacted billing by email at first and did not receive a reply, so I opened a ticket (VKM-269-76767), which was closed with no apparent action as of yet.

    I have also replied to the tech's email about installing the add-on and have heard nothing -- I asked a couple of questions about the installation. I even requested a read-receipt for the email I sent and didn't get that.
    Joe Arbogast
    http://www.birdsafestore.com

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    • #17
      I see YCN-882-18008, i think the issue is that since you have many domains the list of tickets might not show on the main grid, but if you click and select the domain ie for this one was: dev-bird... the ticket shows up.

      BCT-604-90457 was not opened through the admin, so it will not show up on the admin.

      VKM-269-76767 - if you go to the ticket on the admin, you'll see you got a reply...asking you for the order number...
      ----------------------------
      Gonzalo Gil
      3dCart Support
      800-828-6650 x111

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      • #18
        GonzaloGil I replied to Ticket VKM-269-76767 via email yesterday at 1:46PM (eastern) -- no reply, doesn't show in the ticket. At the time I replied that ticket did not show in my admin.
        Joe Arbogast
        http://www.birdsafestore.com

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        • #19
          ok found the issue, the same problem we had with [email protected] is happening on [email protected], will contact Microsoft to have them apply the same settings there. Should be resolved shortly.
          ----------------------------
          Gonzalo Gil
          3dCart Support
          800-828-6650 x111

          Comment


          • #20
            GonzaloGil Is getting through to support via email (or admin) an issue again? I have sent a couple of emails to a tech working on an add-on I purchased a week ago with no response, plus I have asked two questions over the last 2 days via the Admin chat/help with no reply whatsoever.
            Joe Arbogast
            http://www.birdsafestore.com

            Comment


            • #21
              @Birdsafe I checked all the emails that go to the support system and no one has the issue we encountered before, I did a quick check and couldn't find any open tickets...as always, if you give me a ticket #, i can look up the issue in more detail. The emails you sent to a tech, where they sent to [email protected] or directly to them? If you sent it to them, it won't show up on the ticket.
              ----------------------------
              Gonzalo Gil
              3dCart Support
              800-828-6650 x111

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