Posting Rules

Posting Rules
This forum was created to help 3dcart users share tips on getting the best out of the service, offer knowledge and experiences about e-commerce in general, and to promote a positive environment in which our merchants can request/dispense advice regarding best practices.

The forum was not created for 3dcart users to submit requests for customer support. Any support related thread will be removed and a support ticket will be placed on your behalf. If you have technical difficulties please visit

The 3dcart forum is also not intended to be a medium in which to express dissatisfaction about 3dcart's service, policies or its management and staff. Threads of this nature will also be removed from the forum. If a support issue with your 3dcart store was not resolved in a satisfactory manner; or if you feel that a particular 3dcart offering/policy is not to your liking, please let us know by emailing [email protected] so we can address your concerns directly.

Again, our purpose is to cultivate a positive learning environment for our merchants rather than platform in which to express grievances.

Very Important Rules:
* Never give away your store administration login/password in this forum.

Should you need technical help, please let 3dcart staff help.
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* We also reserve the right to ban anyone who willfully violates the forum rules, as access to our support forums are a privilege and not a right. A banned customer is still entitled to support from the support system, but will not be able to participate in the forum.
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Password Reset

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  • Password Reset

    I'm constantly having customers tell me they are not able to reset their passwords. I have made multiple accounts on my store, and reset my password without issue. Have anyone else had a lot of this kind of complaint from their customers?

  • #2
    Have you confirmed their email address or that they even have an account created? We get the same complaints, but its usually due to a typo in the email or they used a completely different email address.


    • #3
      We get them as well and joe observations hold true. But customers do seems to have consistent trouble with this and resetting there passwords. One resent issue is completing guest checkout and not being able to because email is already associated with an account. Now I cannot duplicate either and support checked and could not as well. But something is afoot. FYI same concerns about customers not being able to update their CC number/info. It should be easier I think.


      • #4
        JoeBTI I always confirm the complaints, and about half the time it is what you said. The other times its exactly what you said, user error. The ones that I worry about tend to show 10-20 failed log-in attempts before even emailing me.

        kelly I have had that complaint about guest checkout as well. I never have a problem once they call, so I'm not sure whats happening there.


        • #5
          Maybe edit the "Login Error" system message to display more information and add your phone number

          Right now your says "Your email or password are incorrect! Please visit the my account page"

          Maybe something like "Your email or password are incorrect! Forgot your password? Visit the sign in page to reset your password. Call us at xxx-xxx-xxxx if you continue to have trouble logging in."