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  • 2 Step Verification Issue

    Anyone else having trouble logging in with the two step verification? Keeps saying the code is invalid and its not. I've triple checked! This will be the second store with this issue now. It takes MANY attempts until I can get in.

  • #2
    It just started with us. We have a similar issue.We are not able to log in because the 2FA codes do not work. However, we are not receive any messages saying the code is invalid. We simply are not able to log in.
    Luxlife

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    • #3
      No actual invalid message. Shows "code=invalid123456" in the url after you try.

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      • #4
        We asked 3dCart support turn off 2FA so that we could log in but the page for the code still appeared. We used the legacy admin, which does not use 2FA, to log in and set up a new user account with full admin privileges. Using the new admin to see the status of the 2FA for each user, we could see it support did turn it off. Still we could not log in with those credentials and reported this to support. Checking just a few minutes ago, we can login to the new admin without the 2FA.

        If 3dCart had been thorough by deploying 2FA correctly to include both the new and the legacy admin, we would have been locked out for hours.
        Luxlife

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        • #5
          Luxlife Have you re-enabled this? Anymore issues with it?

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          • #6
            Originally posted by JoeBTI View Post
            Luxlife Have you re-enabled this? Anymore issues with it?
            We are using it. There have not been any problems with functionality since the update. However, it does not work on the legacy admin.
            Luxlife

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