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Order Processing Notificiation while checking out

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  • Order Processing Notificiation while checking out

    I have had a couple of customers complain lately that when they hit checkout, there is no response for a time (10-20 seconds) They think it didn't go through so they click again and then all the sudden the order completes and they get the receipt page.

    Of course, I cannot repeat the behavior myself, when I do a test order it goes right through.

    But is there supposed to be some sort of pop up or other notification that says"Order Processing..." while the cart runs the card and does its other stuff? I don't see one on test orders, but again they go right through.

    Customer in question is on a Mac/Safari and paying via credit card (we use Paypal Pro) When I test I am using a PC or my iPhone.

    Thanks,

    DaveW
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