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Shipping method changing after PayPal

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  • Shipping method changing after PayPal

    Was wondering if anyone else is seeing this and if there is a fix. It seems that customers select a shipping method on the Checkout Page then click to pay by PayPal, and when they come back, the shipping method defaults to the top method available and not the one they had previously chosen.
    Joe Arbogast
    http://www.birdsafestore.com

  • #2
    Yes. We have had several complaints about this from customers.

    The shipping address entered before going to PayPal does not stick either because when the customer comes back, it defaults to billing being same as shipping and overwrites the shipping with the billing.

    We have had to add text informing the customers if paying by PayPal to just enter their shipping address as their billing address. And because it is PayPal, this is OK for now because there isn't really a need for us to have a billing address if they are paying by PayPal.

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    • #3
      Did you all put a support ticket in? Hopefully, this gets fixed for you both quickly.
      http://www.pack-secure.com

      Packaging and Shipping Supply Specialists

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      • #4
        Pack Secure - are you saying this does NOT happen for you? I did not put in a ticket because I assumed it was default behavior for all 3dcart stores
        Joe Arbogast
        http://www.birdsafestore.com

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        • #5
          We have not heard of any problems from customers. We have not seen it ourselves either. We were just put on the new version today, so hopefully this does not happen.
          http://www.pack-secure.com

          Packaging and Shipping Supply Specialists

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