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Posting Rules
This forum was created to help 3dcart users share tips on getting the best out of the service, offer knowledge and experiences about e-commerce in general, and to promote a positive environment in which our merchants can request/dispense advice regarding best practices.

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Status Update Please

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  • Status Update Please

    I have sent a few emails for a status update to support on ticket# [#IUJ-907-81894], but I do not get any replies.

    Can someone from 3Dcart get back to me, please.
    http://www.pack-secure.com

    Packaging and Shipping Supply Specialists

  • #2
    Pack Secure I checked into this and your TAM is on top of it and will update you today.

    Comment


    • #3
      My TAM said it is fixed, but it is not.
      http://www.pack-secure.com

      Packaging and Shipping Supply Specialists

      Comment


      • #4
        Pack Secure I'm sorry to hear that its not fixed. I checked the ticket and your Tam has responded to this and provided a screen shot of it displaying correctly. Have you tried the steps he suggested in the email?

        Comment


        • #5
          They did not address the correct page. The issue is on the blog page and contact us page. I sent a copy of it.
          http://www.pack-secure.com

          Packaging and Shipping Supply Specialists

          Comment


          • #6
            Great, if possible be sure to respond to the open ticket with all the details and your Tam will take care of it. He's on top of it but just need time to confirm and investigate if its still happening.

            Comment


            • #7
              My TAM got it going, which I appreciate. The ticket apparently did not included everything that was discussed. The main reason I called, was not on the ticket. It is frustrating when it takes 3 days to get resolved.

              Thanks for looping in William.
              http://www.pack-secure.com

              Packaging and Shipping Supply Specialists

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