Posting Rules

Posting Rules
This forum was created to help 3dcart users share tips on getting the best out of the service, offer knowledge and experiences about e-commerce in general, and to promote a positive environment in which our merchants can request/dispense advice regarding best practices.

The forum was not created for 3dcart users to submit requests for customer support. Any support related thread will be removed and a support ticket will be placed on your behalf. If you have technical difficulties please visit

The 3dcart forum is also not intended to be a medium in which to express dissatisfaction about 3dcart's service, policies or its management and staff. Threads of this nature will also be removed from the forum. If a support issue with your 3dcart store was not resolved in a satisfactory manner; or if you feel that a particular 3dcart offering/policy is not to your liking, please let us know by emailing [email protected] so we can address your concerns directly.

Again, our purpose is to cultivate a positive learning environment for our merchants rather than platform in which to express grievances.

Very Important Rules:
* Never give away your store administration login/password in this forum.

Should you need technical help, please let 3dcart staff help.
Also, please be aware that 3dcart staff will NEVER need to ask for your 3dcart related passwords.

General Rules:
* While debate and discussion are acceptable, we will never tolerate rudeness, insulting posts, personal attacks or inflammatory posts. Our decision is final in these matters.
* Please refrain from posting meaningless threads, one word (or short) nonsensical posts, or similar postings.
* Multiple or repeated posting in order to increase your post count is not allowed.
* Advertising, spamming and trolling is not allowed. This includes using the forum email and Private message system to spam other members.
* We also do not allow posts that are sexual in nature.
* Please wait at least 24 hours before bumping posts.
* Discussion of illegal activities such as software and music piracy and other intellectual property violations are not allowed.
* Each member is allowed one login account. Registering with multiple accounts is not allowed.
* We reserve the right to remove offensive posts without notice.
* We also reserve the right to remove postings which are in violation of our specified posting rules
* Also, while these rules cover most common situations, they cannot anticipate everything. Consequently, we reserve the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way.
* You cannot post any affiliate or referral links, or post anything asking for a referral. Such posts will be subject to removal.
* You cannot post advertisements or notices for contests.
* We also reserve the right to ban anyone who willfully violates the forum rules, as access to our support forums are a privilege and not a right. A banned customer is still entitled to support from the support system, but will not be able to participate in the forum.
See more
See less

UPS SURCHARGE $24 on anything OVER 50LBS

  • Filter
  • Time
  • Show
Clear All
new posts

  • UPS SURCHARGE $24 on anything OVER 50LBS

    As of 1/1/2020: UPS is surcharging ALL customers $24 for shipments over 50 LBS.

    What is the easiest way to configure 3dcart to add this surcharge to all shipments over 50 lbs. Or does UPS automatically add the surcharge so we do not have to do anything in 3dCart admin?

    UPDATE: After talking to 3dCart support, it appears UPS is sending the surcharge over correctly to 3dCart on all orders 51lbs or heavier.
    Last edited by [email protected]; 01-31-2020, 01:39 PM.

  • #2
    The rates calculated on your store will include the $24 surcharge if its over 50lbs. No different than before when it was at 70lbs.


    • #3
      USPS has a Markup box. If UPS has the same you would need to duplicate your shipping options, Making the first Weight 0-49 with no mark up, and the second 50 and up with the 24 Dollar mark up.


      • #4
        2 answers conflicting information.. hope a staff member from 3dcart can clarify this for us ASAP - thank you!


        • #5
          The surcharge is only on boxes 50lbs or greater. If you break things up into smaller boxes, you won't be charged. There's an area in the shipping settings called "package settings" where you can set max box weight. If you have products that weight more than 50lbs, there could be a conflict there.


          • #6
            A product that weights more than what is set in the "max box weight" will simply ignore this rule and calculate as 1 box at whatever that product weight is. Had 3d confirm this about 1-2 months ago.


            • #7
              UPS is sending the surcharge over correctly to 3dCart on all orders 51lbs or heavier. However if you have method set to 50lb exactly I suggest to add a markup on the shipping method for 51-150 and create a separate one for 0-50.