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Order Tracking if you did not create an order

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  • Order Tracking if you did not create an order

    Is there a way for a customer to track an order on our site if they did not create an account with us?

  • #2
    There's no on-site account status lookup where a tracking number can be found just by entering the order number. Years ago, that was possible via a hack but it no longer is.

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    • #3
      Thank you.

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      • #4
        Do you have the Order Shipped email sent to them with the tracking number? If the customer does not want to create an account and ignores the email with the tracking number, they should have no reason to complain (or need to bug your staff!)
        Joe Arbogast
        http://www.birdsafestore.com

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