We noticed that now when a customer pays with PayPal there is now a button that says "Void/Refund" transaction. This wasn't working for us. Not sure why. Has anyone else had problems?

Support says: (Is this accurate?)

Hello,

You are correct. In order to process a refund via PayPal you will have to log into your PayPal account and process the refund from there.

Thank you for using 3dcart.

David Murray
3dCart Technical Support
Phone: (800)-828-6650 x 3
Web: http://support.3dcart.com
Chat: https://support.3dcart.com/