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IMPORTANT: PayPal Data Center Upgrade - Site Availability

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  • IMPORTANT: PayPal Data Center Upgrade - Site Availability

    Dear Valued Merchant,

    PayPal is planning to upgrade the PayPal data center on Monday the 18th of June. The upgrade is scheduled to begin at 9 PM PDT and last for approximately two hours. During this time, there will be a PayPal system-wide service interruption. The PayPal site will be unavailable and the majority of PayPal features will not be functioning. You will not be able to process PayPal payments during this time.

    You do not need to do anything during the data center upgrade. Once the upgrade is complete, you will be able to conduct business as you normally would. However, a small number of merchants may need to reconfigure PayPal's IP address if was previously hard-coded into their API calls and/or firewall settings. Please see instructions below.

    Here's what you should expect during the service interruption:

    · If customers attempt to pay you with PayPal during the upgrade they will get the following message:

    "The PayPal website is currently unavailable. We are working actively to restore access to the site as soon as possible. We apologize for any inconvenience. Please check the PayPal System Board for possible updates."
    *Note: The PayPal System Board can be found at http://announcements.paypal.com/us/ and this will be accessible through the message above.

    · If your customers click on the PayPal System Board link they will see the following message:

    "PayPal is currently performing a data center upgrade. This upgrade began at 9:00 PM PDT and is scheduled to run for approximately 2 hours. The PayPal site and a majority of our features will be unavailable during this time."
    *Note: PayPal will be updating the PayPal System Board with additional information as we monitor the upgrade.

    · eBay sellers will see little impact on their auctions as the eBay website will be unaffected during the upgrade. Auctions will continue as normal. However, your buyers will be unable to process a payment through PayPal during this time.

    · If you elect to list your item(s) with the "Immediate Payment Required" option there will some inconvenience as the buyer will be unable to process their payment until after the upgrade has been completed.

    · You will be unable to log into the PayPal system to check your PayPal account status, including verification of payments received.

    · PayPal will also be upgrading their internal tools, so they will be unable to access your account information during this time.

    · You will be unable to receive funds through any website buttons or through the PayPal site directly.

    · After the upgrade, buyers and sellers will be able to interact with PayPal as they normally would.
    Here's what you need to do if you hard-coded PayPal's IP address:

    · If you have hard-coded PayPal's IP addresses into your API calls and/or firewall settings, you may need to reconfigure these settings after the upgrade. Here is the new IP address you will need to upgrade to:

    https://ppmts.custhelp.com/cgi-bin/p...php?p_faqid=92

    · If you need assistance in reconfiguring the IP address change, please contact me back directly, or you can also contact PayPal Merchant Technical Support at https://www.paypal.com/

    Rest assured, PayPal will be monitoring the scheduled upgrade very closely to ensure that PayPal returns to normal functionality as soon as possible. Again, after the upgrade, you will be able to conduct PayPal transactions as you normally would.

    PayPal continually makes improvements to their systems and platforms so they may continue to provide you with the best online payment processing solution.

    If you have any questions or concerns, please feel free to call PayPal technical support at https://www.paypal.com/ or email me directly. We apologize for any inconvenience that PayPal’s planned service interruption may cause you.
    ----------------------------
    Gonzalo Gil
    3dCart Support
    800-828-6650 x111
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