Posting Rules

Posting Rules
This forum was created to help 3dcart users share tips on getting the best out of the service, offer knowledge and experiences about e-commerce in general, and to promote a positive environment in which our merchants can request/dispense advice regarding best practices.

The forum was not created for 3dcart users to submit requests for customer support. Any support related thread will be removed and a support ticket will be placed on your behalf. If you have technical difficulties please visit

The 3dcart forum is also not intended to be a medium in which to express dissatisfaction about 3dcart’s service, policies or its management and staff. Threads of this nature will also be removed from the forum. If a support issue with your 3dcart store was not resolved in a satisfactory manner; or if you feel that a particular 3dcart offering/policy is not to your liking, please let us know by emailing so we can address your concerns directly.

Again, our purpose is to cultivate a positive learning environment for our merchants rather than platform in which to express grievances.

Very Important Rules:
• Never give away your store administration login/password in this forum.

Should you need technical help, please let 3dcart staff help.
Also, please be aware that 3dcart staff will NEVER need to ask for your 3dcart related passwords.

General Rules:
• While debate and discussion are acceptable, we will never tolerate rudeness, insulting posts, personal attacks or inflammatory posts. Our decision is final in these matters.
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• We reserve the right to remove offensive posts without notice.
• We also reserve the right to remove postings which are in violation of our specified posting rules
• Also, while these rules cover most common situations, they cannot anticipate everything. Consequently, we reserve the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way.
• You cannot post any affiliate or referral links, or post anything asking for a referral. Such posts will be subject to removal.
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• We also reserve the right to ban anyone who willfully violates the forum rules, as access to our support forums are a privilege and not a right. A banned customer is still entitled to support from the support system, but will not be able to participate in the forum.
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Braintree Payments?

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  • Braintree Payments?

    Has anyone or does anyone have experience setting up Braintree Payments with 3DCart? I've been dealing with this with 3DCart support all this week with no answers, and am currently unable to process credit card payments. If ANYONE knows how to set this up, please help. Thanks in advance.

  • #2
    Chances are then that you'll either need to get the people at Braintree to help you wade through 3d's API or find another CC service provider. An reseller is your best bet since 3d is set up to readily process transactions.


    • #3
      I just opened an account with Braintree and the 3dcart interface does not work as it stands. Even though it's listed as a payment provider but when you enter your information it fails.

      Currently have an open ticket and waiting for an answer from support.


      • #4
        they normally answer quite quickly in my experience although my latest ticket got a quick response but when things were easily solved, it died out over 24 hours ago with no further response... still open ticket.
        Pat Cotter

        The Preemie Store


        • #5
          I just switched from FirstData to BrainTree and I'm seeing this warning during setup:

          PayPal (Powered by Braintree)

          Additional Information
          Please note that the Braintree payment module is not compatible with Phone Orders. Therefore, you will want to have a separate payment option enabled on your store if you plan on using the phone order function.

          We do phone orders on a daily basis, using the 3dcart as checkout and inputting the customer information. Is there a work around for this?