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Merchants who stores Credit Card Information for Customers

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  • Merchants who stores Credit Card Information for Customers

    Does anyone have a list of merchants that will store credit card information for customers? We are moving to a new merchant in a few months and want to make sure we go with one that can do this for us. Thank You

  • #2
    We use Authorize.net and we pay a bit extra for their Customer Information Manager CIM, which is integrated with 3dcart. This only works for customers that sign up for an account on your site. If they do not have an account, CIM will not save their card info. Many regular customers use this.

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    • #3
      Great, thank you very much.

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      • #4
        Cim?

        Where's the CC info stored and how is it accessed?

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        • #5
          The credit card information is stored at Authorize.net and you have no access to the numbers.
          If a customer is signed in and uses a credit card, it is automatically saved (in my opinion, it should be optional).
          They can edit it or delete it on their account page (numbers are not shown). The next time they shop, an option will show up that says "Credit Card on File", they can just tick the radio button and finalize the order.
          Customers that have their cards stored at Auth.net, can be charged on Auth.net against this card even months later.

          Auth.net also offers the option to charge a card that was previously used by a customer whether their card is saved or not. This option is called re-billable transactions. It is handy for back orders.

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          • #6
            If a customer changes their mind and upgrades to a more expensive configuration, they have to call in with their cc#. Is there anyway that we can do this for them so that they don't need to call us? (We use Authorize.net but don't have CIM.)
            Last edited by Davef; 11-19-2013, 02:20 PM. Reason: More information

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            • #7
              Originally posted by Davef View Post
              If a customer changes their mind and upgrades to a more expensive configuration, they have to call in with their cc#. Is there anyway that we can do this for them so that they don't need to call us? (We use Authorize.net but don't have CIM.)
              Yes, you can go to the order and select Virtual Terminal and add a charge.

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              • #8
                cbsteven, I think you missed this part:
                so that they don't need to call us?
                No, the customer cannot edit their order after it is placed.

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                • #9
                  Well, what I mean is that the customer won't have to call in their card number. They can email you that they want to change their order and you can take care of it from the back end pretty easily.

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                  • #10
                    Originally posted by cbsteven View Post
                    Well, what I mean is that the customer won't have to call in their card number. They can email you that they want to change their order and you can take care of it from the back end pretty easily.
                    Do you need CIM from Authorize.net to do that? I thought I read that you couldn't see their credit card number even with CIM. And I believe that the Virtual Terminal requires full credit card number.

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                    • #11
                      Originally posted by Davef View Post
                      Do you need CIM from Authorize.net to do that? I thought I read that you couldn't see their credit card number even with CIM. And I believe that the Virtual Terminal requires full credit card number.
                      If you have CIM, it will let you make a charged to a save Card Profile, no need for the full number.

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                      • #12
                        Well, dang. Just read the CIM info. Need a web developer to install.

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                        • #13
                          Store CC Info

                          thank you @eightbox that was most helpful information

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                          • #14
                            Originally posted by Davef View Post
                            Well, dang. Just read the CIM info. Need a web developer to install.
                            No you don't. Just enable the CIM in Authorize.net, and check the box on your payment method settings.

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                            • #15
                              Originally posted by Davef View Post
                              Well, dang. Just read the CIM info. Need a web developer to install.
                              It is integrated with 3dcart, no need for a developer. There is also a CIM dashboard/screen on Auth.net

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