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Customers not able to use MasterPass

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  • Customers not able to use MasterPass

    We have a support ticket for this. Customers trying to use MasterPass are taken to an error page. Are there any merchants using MasterPass successfully?
    Luxlife

  • #2
    Same here. Got errors when they tried to use it. Customer changed to a different payment method.

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    • #3
      Originally posted by Choice Checks View Post
      Same here. Got errors when they tried to use it. Customer changed to a different payment method.
      We are using Stripe. Which payment gateway are you using? Maybe, the problem is related to this.
      Luxlife

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      • #4
        We use authorize.net for the payment gateway.

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        • #5
          We deactivated MasterPass until support fixes this. We are considering deactivating Visa Checkout also. We are trying to verify a report from a customer claiming problems with this also. Are there any merchants using Visa Checkout without problems?
          Luxlife

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          • #6
            Sorry about the issues with Master Pass and Visa Checkout. I've seen multiple tickets on this that have been escalated and the developers are looking into getting this resolved soon as possible.

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