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Possible issues with Stripe payments or the new javascript entry field?

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  • 3dcart-William
    replied
    Pack Secure We apologize for the time it's taking to get corrected and we appreciate you patience. We just want to be sure its corrected for good.

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  • Pack Secure
    replied
    Thanks, William. This has just taken SO long.
    Last edited by Pack Secure; 10-24-2019, 03:51 PM.

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  • 3dcart-William
    replied
    Pack Secure QTJ-471-33850 is still being investigated and I see your TAM has replied in the email also updating you. OSD-825-90670 appears to be fixed, your TAM is testing and should update you soon.

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  • Pack Secure
    replied
    2 tickets open, still no replies.

    QTJ-471-33850 10/7
    OSD-825-90670 10/10
    Last edited by Pack Secure; 10-22-2019, 01:51 PM.

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  • Pack Secure
    replied
    We are not having an issue with Stripe. Our ticket still remains open.

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  • kelly
    replied
    Unchecking the JS box for stripe went back to old simple version and people are using it without issue!

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  • Pack Secure
    replied
    We are not going to change the design theme, as we paid quite a bit of money for updates to it which we need.

    Thanks for the update.

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  • 3dcart-William
    replied
    Pack Secure The ticket in question was escalated to confirm and correct the issue with that theme. Being that its a design issue it may take a little longer that our regular support to get corrected but I will have someone check on the progress. One temporary work around I can suggest is to use a different theme for now and change back once this is corrected. You can reach out to your TAM for assistance with this if you want to go that route.

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  • Pack Secure
    replied
    We have been waiting several days now for our ticket to get fixed, but no word. Ticket# QTJ-471-33850]

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  • Luxlife
    replied
    Originally posted by 3dcart-William View Post
    Luxlife I'm sorry to hear you are seeing issues with Master Pass and Visa Checkout, do you have any open tickets currently we can look into further to get an update? If the 9.1 update is affecting any functionality we will need to investigate.
    We created a ticket yesterday.

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  • Pack Secure
    replied
    That theme has had issues galore since day one, unfortunately.

    Thanks for checking William.

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  • 3dcart-William
    replied
    Pack Secure I checked the status and I see this ticket was escalated to our design department yesterday, but currently there are no updates. You can email your Tam to see if there's a work around until this is corrected. It appears to be an issue with that particular theme.

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  • Pack Secure
    replied
    We are having issues with payment options also. Ticket# QTJ-471-33850]

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  • Danab
    replied
    Luxlife I can't seem to get any of the new payment options to work with my html5 template so I am no help there. The only ones that are working consistently for me are paypal and stripe non- JS version. It is the main reason I will move to core but I am worried about core checkout too. Heck, I am just worried about swapping and I don't have the budget to pay someone to do it (kiddo started college and the tuition is rough atm). So I will be interested in seeing how this goes for ya and will watch for an update.

    3dcart-William I appreciate you watching the forums and helping us out with our issues. =)

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  • 3dcart-William
    replied
    Luxlife I'm sorry to hear you are seeing issues with Master Pass and Visa Checkout, do you have any open tickets currently we can look into further to get an update? If the 9.1 update is affecting any functionality we will need to investigate.

    Leave a comment:

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