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Additional Charges for an Order

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  • Additional Charges for an Order

    Just wondering how others are handling when a customer calls or emails to add items to an order and then running an additional charge to their credit card. 3dCart will not allow you to run another charge with the same Order ID. I'm having to log into my merchant account and use the virtual terminal there. Am I missing something?
    Joe Arbogast
    http://www.birdsafestore.com

  • #2
    We use the virtual terminal on the admin. side of 3DCart with no issues.
    http://www.pack-secure.com

    Packaging and Shipping Supply Specialists

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    • #3
      Most of the time - not all - when I try that I get a message "0 19 - Original transaction ID not found"
      Joe Arbogast
      http://www.birdsafestore.com

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      • #4
        Maybe put a ticket in? Could it be a processor issue?
        Last edited by Pack Secure; 05-30-2020, 10:35 AM.
        http://www.pack-secure.com

        Packaging and Shipping Supply Specialists

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