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Trouble with Saved Credit Cards

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  • Trouble with Saved Credit Cards

    Recently I have noticed that when I take a phone order and try to use a valid saved credit card it is declined - and it is being declined by 3dCart as there is no record at my merchant bank. But if I get the card info from the customer and enter it as a new card - everything being the same -- it goes through. Anyone else seeing this? What is going on? I'm not sure if customers on the front end are seeing the same issue, I do know a couple of customers have reported issues with using their saved credit cards but not sure if they try to reneter it or use another one.
    Joe Arbogast