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3D Altering Listing Data

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  • 3D Altering Listing Data

    I noticed some data in GMC that indicated 145 listings with short descriptions. That was an odd find for me. I create my own listings, so the data triggered a review of those listings. As I was correcting them, I discovered 3D had deleted my product descriptions, which led to the discovery of deleted meta tags. So I downloaded my entire site to determine if other listings were affected. There were 1,320 listings corrupted by 3D. Even some NEW listings I created had that missing data. I do almost all my listing changes through the backend, so this wasn't a spreadsheet import error. When I download, I do so mostly to review data and look for errors.

    Yes, I do make site backups. The problem is that my backups are corrupted. The problem started right after the last major "upgrade" in December. At that point it had messed with my settings, deleted some of my Google feed data and deleted over 200 listings. I don't understand the "why" this is happening. What I am trying to do is give a shout out to everyone that creates custom listings to check your data. I would also like to know if anyone else is experiencing similar issues.

  • #2
    I just checked our GMC diagnostics and it does not indicate any listings with short descriptions. Our meta tags seem okay also. We had a huge issue recently with shipping quotes and our check out, 3D did fix the problem, but it did not seem to be a problem for everyone. This might be one of those instances where not everyone has the issue.

    I feel for you and hope that the problem is corrected and it does not happen anymore.
    http://www.pack-secure.com

    Packaging and Shipping Supply Specialists

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    • #3
      Thanks Pack Secure. My frustration level is not healthy. I cannot do a site restore due to corrupt data, so that leaves me to "fix" all of them. At this point there is no guarantee that they will remain fixed or if other listings get attacked. I am NOT a happy camper!

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      • #4
        Update: While correcting the listings that were missing data, I discovered that this was NOT a 3DCart issue. My spreadsheet software program was corrupted somewhere back in January. Every use of that software since January deleted more data. After 3 frantic days, I have my listing data restored.

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        • #5
          I am happy to hear that you figured out what was going on. :)
          http://www.pack-secure.com

          Packaging and Shipping Supply Specialists

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