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  • CRM Question

    I am looking into a third party CRM Application that works with Google Apps.

    CapsuleCRM and Insigntly are my top two contenders.

    The question I have is how do you deal with order confirmations? I am guessing everytime an order confirmation is sent to me, this would also open a case in the CRM application. The order confirmation is sent to the same e-mail [email protected] domain that is the general customer contact.

    Thanks in advance!
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