TrueShip users

[LL_factory]

Hey everybody. First time posting on the forums. Looking to be an active and contributing member to the forums!

We are having a little issue and was wondering if any other merchants use TrueShip?

So far, we like what TrueShip does for us but the only problem we are having is updating orders back into 3dCart. It just gives us this error:

Orders could not be exported. 3DCart error: No Data Found

I'm assuming it's an issue with how TrueShip data is being read by 3dCart. We tried using the Order/Invoice # as the Reference but it still won't update the orders. Any suggestions? Thanks!

[Evolution]

Sorry, just seeing this. Have you gotten the issue resolved?

We see errors like this sometimes when 3d makes enhancements and TS hasn't updated their software yet.

[jimmy3dcart]

We tried using the Order/Invoice # as the Reference but it still won't update the orders. Any suggestions? Thanks!

The integration from Trueship to 3dcart uses the 3dcart API. The API has a predefined method for updating order statuses and tracking numbers. So you don't really need to do anything for this to work since Trueship will handle the updates via API.

Jimmy