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  • Amazon Fullfilment SignatureDoesNotMatch

    We are using Amazon FBA for fulfillment and shipping. We also have installed the 3dcart Recurring Orders Module. The following situations exist:

    1) Regular (non-recurring) orders are processed perfectly, i.e., payment, Amazon fulfillment, orders marked in cart as closed.

    2) The first order of a new RECURRING order is processed perfectly, as above.

    3) The second and subsequent orders of a RECURRING order are charged for payment correctly, the order to Amazon fails with following message:

    - Order charged successfully - finishing order and sending emails
    Error creating the fullfilment Order (MWS): Forbidden, Sender SignatureDoesNotMatch The request signature we calculated does not match the signature you provided. Check your AWS Secret Access Key and signing method. Consult the service documentation for details. 3ce06595-dce6-45ef-bcaf-2925979f99cf
    - Order successfully processed.


    If the Amazon MWS credentials were incorrect, then the regular orders would not process. I believe there is a coding error in the interface, but after repeated contact with support, they claim otherwise. Any suggestion???

  • #2
    This is almost certainly a bug in 3DCart's Amazon module. Continue insisting escalation with support.

    Comment


    • #3
      Response from Amazon

      This is the latest I've heard from Amazon support:
      The request you submitted contained a few errors. There were some lines that did not set a value. These are:

      DestinationAddress.Line2
      Items.member.1.GiftMessage

      They should be in the form

      parameter=value

      The signature might be generated from some difference here.

      Thank you for selling with Amazon,

      Gary K.
      Amazon.com Seller Support

      Would be nice to hear a response from 3dcart...

      Comment


      • #4
        Give us a call!

        Our tech support team is here 24/7. Give us a call at 1-800-828-6650 and we'll be happy to help.
        Thanks!

        Comment


        • #5
          Very Quiet

          I re-re-re-re-opened the trouble ticket, and once again, all quiet on the front - no response at all from support. There is an issue here that no one wishes to address. We have paid $99 per month (for quite a few months) for recurring billing, but it doesn't function correctly with Fulfillment by Amazon (FBA).

          Comment


          • #6
            thFinch,
            I just escalated your request and a 3dcart support specialist will reach out shortly.
            Thanks for your patience, and please feel free to email me directly if you have any questions, thoughts or concerns in the future.
            Take care,
            Bryan Shaw
            Community Manager at 3dcart
            [email protected]

            Comment


            • #7
              Any Other User with Recurring Billing and FBA?

              My issue is NOT resolved. Is there any other 3dcart user with RECURRING BILLING and FULFILLMENT BY AMAZON?????

              Comment


              • #8
                Finch,
                When you spoke to a 3dcart support specialist a few days ago, were you able to determine if the issue was a 3dcart one? If so, let me know and I will have someone revisit the problem ASAP.
                Thanks,
                Bryan Shaw
                Community Manager at 3dcart
                [email protected]

                Comment


                • #9
                  problem is 3dcart, as described

                  Comment


                  • #10
                    Finch,
                    There's a note inside your account that states a 3dcart support specialist reached out on 1/28 in reference to ticket no. OXM-999-72538. In that note it also says whoever answered the call hung up on our representative. If that's the case, Thomas, it's hard for us to help if you won't let us.
                    I will have a support specialist try and reach out again today.
                    Thanks,
                    Bryan Shaw
                    Community Manager at 3dcart
                    [email protected]

                    Comment


                    • #11
                      ??? We would never hang up on a representative, I am not quite sure what is meant by that.

                      Comment


                      • #12
                        We would not hang up, I do not understand this explanation, sorry. We are just trying to find a solution to this very longstanding situation, which we have multiple times described to support.

                        Comment


                        • #13
                          Month Needed

                          Support states that at least another month needed to fix the recurring billing issue and FBA. Stay tuned...

                          Comment


                          • #14
                            Our team will do its best to get the issue resolved as quickly as possible. If you have additional questions or would care for a status update, please feel free to reach out to me directly at anytime.
                            Thanks,
                            Bryan Shaw
                            Community Manager at 3dcart
                            [email protected]

                            Comment

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