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  • Site Search using SearchSpring

    I had been looking for a robust, affordable search solution for our online store for a few years - 3dCart's built-in search just didn't do what we needed.

    I've finally found and implemented it just wanted to share how happy I am with SearchSpring's product and service. The design and implementation went off without a hitch. They set up a copy of our site on a server to test the design and implementation before we went live. Their designers were able to implement every suggestion I made, usually within hours. After the design was done, their support staff has been incredibly patient helping me set up facets and attributes to show the data I need. Overall, an incredibly rewarding experience. They're integrated directly with 3dCart via the API, so there's no loading of CSV's.

    I highly recommend SearchSpring's product for 3dCart stores.
    Chris
    TC Life Safety
    TC Wireless

  • #2
    Hey Chris,

    I'm looking at using SearchSpring as well. What effects have you notice on site performance as it relates to conversion rates? Any changes to how much organic search traffic your site is generating that you think it caused?

    Thanks!!

    ~ Scot

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    • #3
      We use Searchspring as well and love it. Worth every penny many times over. The service is on a level you rarely see from technology providers any more.

      Dubert, I can't say that it helped organic results directly - but indirectly it's made a huge difference. Our customers find what they want quickly and easily now. Not only to they buy more but they share our products more (on facebook, twitter, etc) and just talk about us more in general.

      Also, our average pageviews and time on site went up significantly, and bounce rates decreased. As I understand it Google views those as major factors in determining relevance.

      Our organic traffic has been increasing steadily since implementing Searchspring.

      In the last year our website sales have increased 67% while spending slightly less on advertising. Searchspring (as well as 4-tell, our recommendation engine) is a big part of the reason why.

      Jesse

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      • #4
        Hi Scot,
        Conversion rates are much higher. This month, for example, conversion rates for those not using search is 1.35% - using search, it's 6.89%. Average order value is significantly higher as well.

        I don't have any data on the increase/decrease organic rankings, but traffic is definitely up.
        Chris
        TC Life Safety
        TC Wireless

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        • #5
          I'm very happy to hear about your successes with Searchspring. We are in the process of implementing their search as well. We are pretty much ready to go and I would echo your comments about how easy they are to work with.

          Tclifesafety - that is a stunning difference in conversion between search and non-search. I would be thrilled with these type of results.

          Lukiegames - I'm glad to hear how valuable the service has been for you. Honestly, the monthly cost has me concerned, but hearing someone else say that it is money well spent allows me to relax a bit.

          Also, we have been struggling with organic traffic ever since that massive Google update 2 years ago (Panda, I think). Hearing that both of you have seen a significant increase in traffic has me thinking that we are making the right choice here.

          Just a question - I know that SS creates special static pages based on popular search queries to aid in SEO, but is this only for the keyed text entries in the search field? Or does it construct these pages based on the guided (faceted) navigation as well?

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          • #6
            Originally posted by onering View Post
            I know that SS creates special static pages based on popular search queries to aid in SEO, but is this only for the keyed text entries in the search field? Or does it construct these pages based on the guided (faceted) navigation as well?
            I'm not sure if you're talking about the word cloud or in reporting. I believe the word cloud is an add-on that's not included with the standard monthly fee. Same with mobile search integration.

            The reporting section has some very useful reports, like top search terms with no results.
            Chris
            TC Life Safety
            TC Wireless

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            • #7
              Originally posted by tclifesafety View Post
              I'm not sure if you're talking about the word cloud or in reporting. I believe the word cloud is an add-on that's not included with the standard monthly fee. Same with mobile search integration.

              The reporting section has some very useful reports, like top search terms with no results.
              I was actually referring to the SEO - Word Cloud feature. Their description is below:

              "Intellisuggest® lets your customers decide which queries will be optimized. Based off the most used and most successful queries used on your site, SearchSpring builds landing pages unique to each popular query. If a large percentage of your shoppers are using specific queries within your site, there will be a much larger customer base using those exact search queries in the wild. Since SearchSpring builds and optimizes landing pages for each unique query, your site will display higher and higher within the search engines, often generating first page results, and many times as the top several results."

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              • #8
                The SEO Cloud feature is only for their "hosted" solution, which means your search results pages actually go to a searchspring.com server. It doesn't work in the javascript version. Their site is really ambiguous on this kind of thing and I have had to get them to clarify things like the SEO Cloud and the Intellisuggest.

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                • #9
                  That's interesting. I didn't even realize that they had a js version. Which one have you decided to use & why if you don't mind me asking?

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                  • #10
                    I never looked at the hosted version enough to know what its other downsides are, but I wanted something I could easily integrate in my site and have almost full control over. I use the JS solution.

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                    • #11
                      What do each of you spend per month?
                      http://www.pack-secure.com

                      Packaging and Shipping Supply Specialists

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                      • #12
                        The 'standard' package is $249. My traffic bumps me up a tier so its $399

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                        • #13
                          Originally posted by cbsteven View Post
                          I never looked at the hosted version enough to know what its other downsides are, but I wanted something I could easily integrate in my site and have almost full control over. I use the JS solution.
                          I do feel like I have pretty good control over the hosted version. There are some things that you can't change, but most of the important stuff is easy to modify, especially since the layout html and css sheets are available. I will say that for changes that are beyond your control, the developers are very good about taking your requests and making them for you. We were going back and forth with revisions and finally I decided to make a paintshop mockup of my idea. Two days later, I had exactly wanted.

                          I may still opt to go with the js version as long as there is no downside. I'll give them a call this week and ask for a rundown so that I know the pros & cons of each. If the SEO cloud is only available on the hosted version however, then I will probably stick with it.

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                          • #14
                            $249 one time fee? or how often?
                            Last edited by Pack Secure; 05-05-2013, 08:01 PM.
                            http://www.pack-secure.com

                            Packaging and Shipping Supply Specialists

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                            • #15
                              It's monthly

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