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  • Restrictive Shipping App Change

    There has been a MAJOR change in how the restrictive shipping app works. Now if you have Product A that only ships Next Day and Product B that only ships Ground in the same cart, it will show BOTH options as a shipping method; not an error message that says no options available.

    I thought I would post something here as I wasn't told of this change and figured others may not have either. This change doesn't make any sense to me. I ended up losing money on several orders before it was brought to my attention.

  • #2
    Maybe it's a bug and not a feature change. Consider opening a support ticket so it can get fixed.
    - Dean P. e-commerce and small business consulting

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    • #3
      Nope. Not a bug. I only wrote this after going through the whole ticket thing.

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      • #4
        Hey guys, Just wanted to let you know that we have our developers currently looking into this. I don't have a general ETA at this time, but as soon as I get more information I'll make sure to give an update!

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        • #5
          3dcart-Victor I am going to purchase this add-on but I want clarification on this. The functionality AmagArtwork described above is echoed in the KB article for Restrictive Shipping:

          However, if both Product A and Product B are on the order, the software will not be able to favor one method over the other and will display them both.
          What's the final word on this? Bug, or intended functionality? Thanks.
          - Dean P. e-commerce and small business consulting

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          • #6
            DeanP We added an option in the shipping setting area so merchants can toggle whether they want the error to display or all the available methods.

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            • #7
              That's great news. Unfortunately though I had to cancel the order for that app because it doesn't work with product options :(
              - Dean P. e-commerce and small business consulting

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              • #8
                3dcart-William Where is the option setting so that I can go back to using the product that I PAID for?!

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                • #9
                  AmagArtwork Once you have the app enabled under the shipping settings area in the store you will see an option labeled,"Bypass shipping restriction when no common methods are available". When this new setting is ON, the cart will display both shipping methods. When it is OFF, the cart will display the regular shipping error message.

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                  • #10
                    Once again 3DCart has changed something in their code that has SCREWED me. Since we started using 3DCart years ago, we've been using multiple "by value" custom shipping options for our free shipping levels based on customer group. This was used in conjunction with the restrictive shipping app due to some products not being part of our free shipping program.

                    In the last 2 weeks this broke. Now 3DCart is saying that it never should have worked that way; the Restrictive Shipping app will only work if there is only 1 "by value" custom shipping option. Then WHY was it working for 3 YEARS?!

                    If you use the Restrictive Shipping app and multiple custom shipping options, I'd suggest checking them out to make sure they are working as you expect them to.

                    GonzaloGil I'd love to have a chat about my frustration with how your company seems to be run.

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                    • #11
                      I have an open ticket for this same issue. We've been using it fine and all of the sudden it stopped working when adding a product with multiple options ie: If you add 1 hat with the white option and then the same hat in the yesllowoption, it will not display shipping options. Unfortunately it was brought to our attention by a regular customer trying to place a regular order. I'll point mysupport contact to this thread...

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                      • #12
                        They just got ours working again. Yours as well?

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                        • #13
                          I haven't seen it working on our site yet.

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                          • #14
                            I thought I'd update here for posterity sake. The developers have come back to say what I've been doing for several years (using multiple custom shipping options of the same type) does not work and will not be changed to work that way.

                            I had been using Custom Shipping - By Value for my free shipping at different levels based on the customer group. For example, people not set into a customer group pay full price for products get free shipping all the time. Another group gets discounted prices on products, but only gets free shipping if over $500 is spent. Just this breaks the restrictive shipping app and I have quite a few more groups/settings.

                            I am happy to answer any questions anyone may have.

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