Posting Rules

Posting Rules
This forum was created to help 3dcart users share tips on getting the best out of the service, offer knowledge and experiences about e-commerce in general, and to promote a positive environment in which our merchants can request/dispense advice regarding best practices.

The forum was not created for 3dcart users to submit requests for customer support. Any support related thread will be removed and a support ticket will be placed on your behalf. If you have technical difficulties please visit

The 3dcart forum is also not intended to be a medium in which to express dissatisfaction about 3dcart’s service, policies or its management and staff. Threads of this nature will also be removed from the forum. If a support issue with your 3dcart store was not resolved in a satisfactory manner; or if you feel that a particular 3dcart offering/policy is not to your liking, please let us know by emailing so we can address your concerns directly.

Again, our purpose is to cultivate a positive learning environment for our merchants rather than platform in which to express grievances.

Very Important Rules:
• Never give away your store administration login/password in this forum.

Should you need technical help, please let 3dcart staff help.
Also, please be aware that 3dcart staff will NEVER need to ask for your 3dcart related passwords.

General Rules:
• While debate and discussion are acceptable, we will never tolerate rudeness, insulting posts, personal attacks or inflammatory posts. Our decision is final in these matters.
• Please refrain from posting meaningless threads, one word (or short) nonsensical posts, or similar postings.
• Multiple or repeated posting in order to increase your post count is not allowed.
• Advertising, spamming and trolling is not allowed. This includes using the forum email and Private message system to spam other members.
• We also do not allow posts that are sexual in nature.
• Please wait at least 24 hours before bumping posts.
• Discussion of illegal activities such as software and music piracy and other intellectual property violations are not allowed.
• Each member is allowed one login account. Registering with multiple accounts is not allowed.
• We reserve the right to remove offensive posts without notice.
• We also reserve the right to remove postings which are in violation of our specified posting rules
• Also, while these rules cover most common situations, they cannot anticipate everything. Consequently, we reserve the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way.
• You cannot post any affiliate or referral links, or post anything asking for a referral. Such posts will be subject to removal.
• You cannot post advertisements or notices for contests.
• We also reserve the right to ban anyone who willfully violates the forum rules, as access to our support forums are a privilege and not a right. A banned customer is still entitled to support from the support system, but will not be able to participate in the forum.
See more
See less

Amazon Order Import Bug

  • Filter
  • Time
  • Show
Clear All
new posts

  • Amazon Order Import Bug

    I had been battling with the Amazon import module not working for the past 2 days -- throwing a 400 Error (Bad Request) -- opened a ticket and it was moved to the Development Team as support couldn't find the problem.

    Then I noticed that the first order that was not imported -- the customer had put a long string of instructions in what would be the Address Line 2 field -- I'm guessing that this string exceeded the limit for characters and threw the error -- because I went into the module and changed the date to import orders AFTER the date of that order and it worked just fine.

    This is something that 3dCart needs to address but i wanted to throw the info out there in case anyone else ran into the issue.
    Joe Arbogast

  • #2
    Birdsafe Thanks for the information, I will add notes regarding this to the ticket to verify this was the cause. Just want to be sure so we can prevent this in the future. Thanks again!


    • #3
      Also please correct order imports from It will not import those orders.


      • #4
        Birdsafe Sorry you are having problems with the order import from Are you able to open a support ticket with an example order so we can get it to the developers if needed? Thanks!


        • #5
          3dcart-William -- I've been given the answer that 3dCart simply can't import orders at this point from -- so there isn't an order number I can point to because it doesn't pull them in - you have to enter them manually as if they are a Phone Order.
          Joe Arbogast