Posting Rules

Posting Rules
This forum was created to help 3dcart users share tips on getting the best out of the service, offer knowledge and experiences about e-commerce in general, and to promote a positive environment in which our merchants can request/dispense advice regarding best practices.

The forum was not created for 3dcart users to submit requests for customer support. Any support related thread will be removed and a support ticket will be placed on your behalf. If you have technical difficulties please visit

The 3dcart forum is also not intended to be a medium in which to express dissatisfaction about 3dcart's service, policies or its management and staff. Threads of this nature will also be removed from the forum. If a support issue with your 3dcart store was not resolved in a satisfactory manner; or if you feel that a particular 3dcart offering/policy is not to your liking, please let us know by emailing [email protected] so we can address your concerns directly.

Again, our purpose is to cultivate a positive learning environment for our merchants rather than platform in which to express grievances.

Very Important Rules:
* Never give away your store administration login/password in this forum.

Should you need technical help, please let 3dcart staff help.
Also, please be aware that 3dcart staff will NEVER need to ask for your 3dcart related passwords.

General Rules:
* While debate and discussion are acceptable, we will never tolerate rudeness, insulting posts, personal attacks or inflammatory posts. Our decision is final in these matters.
* Please refrain from posting meaningless threads, one word (or short) nonsensical posts, or similar postings.
* Multiple or repeated posting in order to increase your post count is not allowed.
* Advertising, spamming and trolling is not allowed. This includes using the forum email and Private message system to spam other members.
* We also do not allow posts that are sexual in nature.
* Please wait at least 24 hours before bumping posts.
* Discussion of illegal activities such as software and music piracy and other intellectual property violations are not allowed.
* Each member is allowed one login account. Registering with multiple accounts is not allowed.
* We reserve the right to remove offensive posts without notice.
* We also reserve the right to remove postings which are in violation of our specified posting rules
* Also, while these rules cover most common situations, they cannot anticipate everything. Consequently, we reserve the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way.
* You cannot post any affiliate or referral links, or post anything asking for a referral. Such posts will be subject to removal.
* You cannot post advertisements or notices for contests.
* We also reserve the right to ban anyone who willfully violates the forum rules, as access to our support forums are a privilege and not a right. A banned customer is still entitled to support from the support system, but will not be able to participate in the forum.
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Shipment Delivery Notification Module spam ...

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  • Shipment Delivery Notification Module spam ...

    Received today alert from Google for surge in user-reported spam from our email server... couldn't figure it out in beginning why until flood of emails from angry customers demanded us to stop sending 20 emails per hour . Culprit , order delivered notification... really not good problem to have week before Black Friday, customers unsubscribing in droves...

  • #2
    How are you doing the order delivered notifications? Was this an app of some sort? I just sent out the standard shipping e-mail through 3dcart (nothing that says Hey your order has been delivered, just that it has been shipped) so hopefully other e-mails weren't affected. I haven't had any complaints so far.


    • #3
      Danab It's shipment delivery notification app. Worked fine for many months however few days ago started sending same email to customers every 2 minutes ( Your order has been delivered ) ... imagine pissed off customers looking at the same message popping up in their email accounts non stop ... opened ticket already but it seems to me 3dcart don't understand issue. We will be labeled as spam if we keep using this already warned us several times...



      • #4
        kalaja OK I get it now. You are on the pro store plan. That's why I couldn't figure out what you were referring to. I hope they get it straightened out for you soon.