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Posting Rules
This forum was created to help 3dcart users share tips on getting the best out of the service, offer knowledge and experiences about e-commerce in general, and to promote a positive environment in which our merchants can request/dispense advice regarding best practices.

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Shipment Delivery Notification Module spam ...

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  • Shipment Delivery Notification Module spam ...

    Received today alert from Google for surge in user-reported spam from our email server... couldn't figure it out in beginning why until flood of emails from angry customers demanded us to stop sending 20 emails per hour . Culprit , order delivered notification... really not good problem to have week before Black Friday, customers unsubscribing in droves...

  • #2
    How are you doing the order delivered notifications? Was this an app of some sort? I just sent out the standard shipping e-mail through 3dcart (nothing that says Hey your order has been delivered, just that it has been shipped) so hopefully other e-mails weren't affected. I haven't had any complaints so far.

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    • #3
      Danab It's shipment delivery notification app. Worked fine for many months however few days ago started sending same email to customers every 2 minutes ( Your order has been delivered ) ... imagine pissed off customers looking at the same message popping up in their email accounts non stop ... opened ticket already but it seems to me 3dcart don't understand issue. We will be labeled as spam if we keep using this module...google already warned us several times...

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      • #4
        kalaja OK I get it now. You are on the pro store plan. That's why I couldn't figure out what you were referring to. I hope they get it straightened out for you soon.

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