Announcement

Collapse

Posting Rules

Posting Rules
This forum was created to help 3dcart users share tips on getting the best out of the service, offer knowledge and experiences about e-commerce in general, and to promote a positive environment in which our merchants can request/dispense advice regarding best practices.

The forum was not created for 3dcart users to submit requests for customer support. Any support related thread will be removed and a support ticket will be placed on your behalf. If you have technical difficulties please visit http://support.3dcart.com.

The 3dcart forum is also not intended to be a medium in which to express dissatisfaction about 3dcart’s service, policies or its management and staff. Threads of this nature will also be removed from the forum. If a support issue with your 3dcart store was not resolved in a satisfactory manner; or if you feel that a particular 3dcart offering/policy is not to your liking, please let us know by emailing ceo@3dcart.com so we can address your concerns directly.

Again, our purpose is to cultivate a positive learning environment for our merchants rather than platform in which to express grievances.

Very Important Rules:
• Never give away your store administration login/password in this forum.

Should you need technical help, please let 3dcart staff help.
Also, please be aware that 3dcart staff will NEVER need to ask for your 3dcart related passwords.

General Rules:
• While debate and discussion are acceptable, we will never tolerate rudeness, insulting posts, personal attacks or inflammatory posts. Our decision is final in these matters.
• Please refrain from posting meaningless threads, one word (or short) nonsensical posts, or similar postings.
• Multiple or repeated posting in order to increase your post count is not allowed.
• Advertising, spamming and trolling is not allowed. This includes using the forum email and Private message system to spam other members.
• We also do not allow posts that are sexual in nature.
• Please wait at least 24 hours before bumping posts.
• Discussion of illegal activities such as software and music piracy and other intellectual property violations are not allowed.
• Each member is allowed one login account. Registering with multiple accounts is not allowed.
• We reserve the right to remove offensive posts without notice.
• We also reserve the right to remove postings which are in violation of our specified posting rules
• Also, while these rules cover most common situations, they cannot anticipate everything. Consequently, we reserve the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way.
• You cannot post any affiliate or referral links, or post anything asking for a referral. Such posts will be subject to removal.
• You cannot post advertisements or notices for contests.
• We also reserve the right to ban anyone who willfully violates the forum rules, as access to our support forums are a privilege and not a right. A banned customer is still entitled to support from the support system, but will not be able to participate in the forum.
See more
See less

New Pricing! Yikes! We need help to move away from 3dcart - Any suggestions?

Collapse
This topic is unapproved
X
X
  • Time
  • Show
Clear All
new posts

  • #1 Unapproved

    New Pricing! Yikes! We need help to move away from 3dcart - Any suggestions?

    We have been with 3dcart since 2012 and have been paying $129.99 per month. We are fine with that. We are now forced to move to pay $229 per month for the same service we have now! We need to move to another service provider. They didn't even warn us about this. Does anyone know of another service they can recommend?

    We are happy to stay if they still will honor $129.99 per month.

  • #2 Unapproved
    No one is being forced to move from any plan. In fact, the old plans will exist forever for existing clients, you can even move within them if you like (ie the old 99 plan, etc) however, due to the unlimited bandwidth of the new plans you might want to move to them, but its 100% optional. If someone told you that you have to move, please email me the info, is that's incorrect. ceo@3dcart.com
    ----------------------------
    Gonzalo Gil
    3dCart Support
    800-828-6650 x111

    Comment


    • #3 Unapproved
      Hi Gil. We have always had unlimited bandwith with our $129.99/month plan. When logging in this morning, a warning came up that we went over out bandwidth and the system said we need to upgrade or be charged extra.The system estimated we would be using 150GB per month. If we change plans, we will lose what we have always had, (store credit, Q&A, autoresponder, etc.... ) We use all of those extras daily. Maybe I am missing something here, I hope I am. We just want to keep what we have always had. If there is something we can do to stay with this plan that we have always had, that would be great. If not, we would need to move to another provider. Thank you, Damien Customer since 2012

      Comment


      • #4 Unapproved
        I just checked on your store, and, you have unlimited, so you can ignore what the page says there is no need to take any action. I will check with the developer team next week as they are out of the office this weekend due to the storm coming, but rest assured that your account is unlimited bandwidth and no action is required on your part to keep it that way.
        ----------------------------
        Gonzalo Gil
        3dCart Support
        800-828-6650 x111

        Comment


        • #5 Unapproved
          Thank you Gil. Stay safe my friend and thank you very much. I am in Delray Beach now, just north of you. Thank you again.

          Comment

          Previously entered content was automatically saved. Restore or Discard.
          Auto-Saved
          Wink ;) Smile :) Frown :( Big Grin :D Mad :mad: Stick Out Tongue :p Confused :confused: Embarrassment :o Roll Eyes (Sarcastic) :rolleyes: Cool :cool: EEK! :eek:
          x
          Insert: Thumbnail Small Medium Large Fullsize Remove  
          x
          x
          Advanced Options
          Rendering Options

          Please enter the six letters or digits that appear in the displayed image.

          Registration Image Refresh Image
          Working...
          X