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Posting Rules
This forum was created to help 3dcart users share tips on getting the best out of the service, offer knowledge and experiences about e-commerce in general, and to promote a positive environment in which our merchants can request/dispense advice regarding best practices.

The forum was not created for 3dcart users to submit requests for customer support. Any support related thread will be removed and a support ticket will be placed on your behalf. If you have technical difficulties please visit http://support.3dcart.com.

The 3dcart forum is also not intended to be a medium in which to express dissatisfaction about 3dcart's service, policies or its management and staff. Threads of this nature will also be removed from the forum. If a support issue with your 3dcart store was not resolved in a satisfactory manner; or if you feel that a particular 3dcart offering/policy is not to your liking, please let us know by emailing [email protected] so we can address your concerns directly.

Again, our purpose is to cultivate a positive learning environment for our merchants rather than platform in which to express grievances.

Very Important Rules:
* Never give away your store administration login/password in this forum.

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Also, please be aware that 3dcart staff will NEVER need to ask for your 3dcart related passwords.

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* Also, while these rules cover most common situations, they cannot anticipate everything. Consequently, we reserve the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way.
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Sales Cap?

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  • #16
    They force you into the enterprise plan too?

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    • #17
      Yes.......
      Last edited by Pack Secure; 04-03-2019, 10:46 AM.
      http://www.pack-secure.com

      Packaging and Shipping Supply Specialists

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      • #18
        You sure its bandwidth overages? What plan are you on? Their unlimited bandwidth plans do have a revenue cap of 400k, then they charge an extra $50/month for every 100k of revenue over the 400k. Or you can jump to enterprise depending where you're at. I was told the new pricing plans were put in place due to customers not wanting to pay bandwidth overages and that its an industry standard.

        The store we were forced to upgrade was actually a custom tailored plan that was not under the new plan terms. We had a $3,800 price increase... Sadly, you get the same terrible support, constant bugs and lack of communication. On enterprise we were supposed to be assigned a dedicated team of support, server admins and developers. Never happened...

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        • #19
          Originally posted by JoeBTI View Post
          You sure its bandwidth overages? What plan are you on? Their unlimited bandwidth plans do have a revenue cap of 400k, then they charge an extra $50/month for every 100k of revenue over the 400k. Or you can jump to enterprise depending where you're at. I was told the new pricing plans were put in place due to customers not wanting to pay bandwidth overages and that its an industry standard.

          The store we were forced to upgrade was actually a custom tailored plan that was not under the new plan terms. We had a $3,800 price increase... Sadly, you get the same terrible support, constant bugs and lack of communication. On enterprise we were supposed to be assigned a dedicated team of support, server admins and developers. Never happened...
          Hey Joe, I'm your Technical Account Manager that comes with the Enterprise plan here in Support, we actually just spoke on a ticket yesterday! When I first took over as your TAM last August I sent an email over introducing myself along with my contact information so if you wanted me to resend that just shoot me a message on here and I'd be happy to do so :)

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          • #20
            Great to know! Last two tickets I submitted had replies from 3 different people in support. I will PM you my email, so you can send your contact info.

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            • #21
              Joe,

              Did you notice a speed increase when you changed to Enterprise? I was just communicating with Jimmy, so I am trying to decide.
              http://www.pack-secure.com

              Packaging and Shipping Supply Specialists

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              • #22
                Originally posted by 3dc-Eamon View Post
                Hey Joe, I'm your Technical Account Manager that comes with the Enterprise plan here in Support, we actually just spoke on a ticket yesterday! When I first took over as your TAM last August I sent an email over introducing myself along with my contact information so if you wanted me to resend that just shoot me a message on here and I'd be happy to do so :)
                3dc-Eamon, what exactly does a Technical Account Manager due? Sell me on the Enterprise plan, I am having a tough time justifying the cost.
                http://www.pack-secure.com

                Packaging and Shipping Supply Specialists

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                • #23
                  No difference in speed. You don't get a dedicated server, in fact you stay on the same server. There is zero difference.

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                  • #24
                    Don't get me wrong, 3dCart needs to make money and paying $3,800 more is not a huge deal considering it a small percent of our sales. The biggest issue I have is you really don't get any additional features with such high price hike.

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                    • #25
                      Originally posted by Pack Secure View Post

                      3dc-Eamon, what exactly does a Technical Account Manager due? Sell me on the Enterprise plan, I am having a tough time justifying the cost.
                      I'm won't lie I'm not the best Salesman in the world so I may not be the ideal person for all of that, but a Technical Account Manager is essentially a dedicated support agent for your site who you can reach out to directly rather than going through the regular support queue. We're generally considered more senior agents with a higher level of experience and comfort with the platform and will tend to work more closely with the other departments to help make your overall experience working with 3dcart more cohesive. I may be biased on this specific aspect of the Enterprise plans considering my position, but most people I talk to seem to really appreciate the added level of service it provides.

                      If you were looking for some information on some of the other aspects of the Enterprise plans then I could have someone from Sales reach out to you to go over it in more detail. Just send me a message with your contact info and I'd be happy to pass it along.
                      Last edited by 3dc-Eamon; 04-03-2019, 01:46 PM.

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