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Checkout procedure opinions please!

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  • Checkout procedure opinions please!

    Hi there,

    I've recently changed from a one page checkout to a four page one, mainly because when customers paid by paypal it sometimes changed their address and postage options and was becoming a pain.

    However, although I think it looks fine my conversion rates have reduced a bit so was hoping you could have a look and see what you think. My main queries are:

    - Postage being added at step 2 or 3 (I get confused which step this one is) is a pain but I've tried to make postage pricing fairly clear. Is there a way I can improve on this? Anyway of allowing the customer to choose the postage option on the main view basket page?

    - Do you think the view cart pop up helps? I don't want customers going to the view basket page as that's more annoying but I need something to show that it's been added to the basket...any suggestions?

    I don't want to give up on the four page checkout just yet as there may be something I've missed so please let me know!