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  • Thumbnail doesn't match large image

    I've got a ticket in, but haven't heard any update so thought I'd see if anyone else ever ran into this weird problem.

    I enhanced some product images, gave them the same names as the existing ones in the file manager, and FTP'd them back overwriting the originals. Now, if I go to the product page I can see the large image with 4 thumbnails to the side. If I click on the first 2 thumbnails, no problem. The correct large (zoomified) image shows up. However, if I click the 3rd (or any subsequent) thumbnail, the large image is the old image with that same name--which has been overwritten! It has happened on a couple of products so I know it is not a cache issue (as they originally thought) but it has to be a code issue. I'm attaching a screen shot to demonstrate.

    Here is the code for the image section:

    <tr>
    <td align="center"><!--START: image1-->
    <p><a href="[image1]" class="[3dzoom_class]" id="listing_main_image_link"><img itemprop="image" src="thumbnail.asp?file=[image1]&maxx=[image_medium_w]&maxy=0" align="middle" border="0" id="large" name="large" alt="[name]" /></a></p>
    <div name="imagecaptiont" id="imagecaptiont" class="item">[imagecaption1]</div>

    <!--END: image1--></td>
    <td><table border="0" cellpadding="4" cellspacing="0">
    <!--START: image2-->
    <tr>
    <td align="center" class="borders"><a href="[image1]" rel="thumb-id:listing_main_image_link" rev="thumbnail.asp?file=[image1]&maxx=[image_medium_w]&maxy=0" onclick="javascript:image_click(1);return false;"><img src="thumbnail.asp?file=[image1]&maxx=75&maxy=0" alt="" border="0" name="pimage1" /></a></td>
    </tr>
    <tr>
    <td align="center" class="borders"><a href="[image2]" rel="thumb-id:listing_main_image_link" rev="thumbnail.asp?file=[image2]&maxx=[image_medium_w]&maxy=0" onclick="javascript:image_click(2);return false;"><img src="thumbnail.asp?file=[image2]&maxx=75&maxy=0" alt="" border="0" name="pimage2" /></a></td>
    </tr>
    <!--END: image2-->
    <!--START: image3-->
    <tr>
    <td align="center" class="borders"><a href="[image3]" rel="thumb-id:listing_main_image_link" rev="thumbnail.asp?file=[image3]&maxx=[image_medium_w]&maxy=[image_medium_h]" onclick="javascript:image_click(3);return false;"><img border="0" src="thumbnail.asp?file=[image3]&maxx=75&maxy=0" alt="" name="pimage3" /></a></td>
    </tr>
    <!--END: image3-->
    <!--START: image4-->
    <tr>
    <td align="center" class="borders"><a href="[image4]" rel="thumb-id:listing_main_image_link" rev="thumbnail.asp?file=[image4]&maxx=[image_medium_w]&maxy=[image_medium_h]" onclick="javascript:image_click(4);return false;"><img border="0" src="thumbnail.asp?file=[image4]&maxx=75&maxy=0" alt="" name="pimage4" /></a></td>
    </tr>
    <!--END: image4-->
    </table></td>
    </tr>
    <!--START: image5-->
    <tr>
    <td align="center"><input type="button" onclick="popupsimple('gallery.asp?catalogid=[catalogid]',650,550)" name="IMG" value="[product_imagegallery]" class="btn" onmouseover="this.className='btn_over'" onmouseout="this.className='btn'" /></td>
    <td>*</td>
    </tr>
    <!--END: image5-->
    </table></td>

    Screen-Shot.jpg

  • #2
    easy solution to this issue.. host the images offsite.. works great for us and is a killer bandwidth saver. wrote a script to load the magic zoom so it still works right. never an ftp problem again!

    not to troll the post.. sorry.. but i cant think of how that would happen, nor have i come across it before, sorry. Keep bumping that you have an open ticket and fernando will probably catch wind of it.

    good luck!

    Comment


    • #3
      Open Ticket

      Good Morning rrw,

      Can you please provide me with your open ticket number. I'll have one of my senior reps look into the issue.

      Sincerely,
      Fernando Panjoj- CCO

      Comment


      • #4
        We've been going back and forth--for some reason they dont' understand that the image that is being displayed when clicking the thumbnail is NOT the same picture! I've submitted screen shot after screen shot, detailed steps, etc.

        Frankly, I didn't have time to wait around, so the only thing I could do was to rename every photo instead of just overwriting the existing one. That works fine, but it is a real mystery as to where the large image is stored, if it has been overwritten in the file manager???

        Here is the ticket number: LSF-984-49088

        Comment


        • #5
          Have you tried checking this from another computer that has never been to your store? Try it and let me know.

          I would ask a friend or go to Best Buy or Apple and try it out.
          - Peace
          www.ifilters.net

          Comment


          • #6
            Ref:Thumbnail doesn't match large image- rrw

            Good Morning rrw,

            I see that one of my senior tech support reps already replied back to you yesterday. I'm going to follow up with them and see what we can do to correct this problem for you. I apologize for the inconvenience.

            Sincerely,
            Fernando- CCO
            3dcart

            Comment


            • #7
              Thank you, Fernando!

              Comment


              • #8
                Turns out it was a cache issue with my browser afterall. When I started having this issue, clearing the cache was the first thing I did--evidently it didn't clear, however, because once I did it again the images worked fine. Thanks again, support! :)

                Comment

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