Announcement

Collapse
No announcement yet.

3dcart needs to work on quality of QA testing

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • 3dcart needs to work on quality of QA testing

    Earlier this week I purchased a Premium Responsive Template and I'm very disappointed in what I received. It appears that there was minimal testing done or the quality of the testing was crap. One of the issues was so blatantly obvious that you would have had to be blind not to see it.

    I was also hoping to see a checkout similar to what was on the demo store but it was the same confusing checkout that we all have.

    I submitted a support ticket but as told to respond to the email stating the template had been installed. I did that earlier today but have not gotten a response.

    My real job is an IT Project Manager. If this template had been presented to me as a finished product, it would not have been accepted. I expect quality work from my team and nothing less.
    Susan's Green Marketplace
    Natural, Organic and Eco-Friendly Products
    http://www.susansgreenmarketplace.com

  • #2
    Hi,

    I'm really sorry you had an issue with a template. If you message me your ticket # on the issue, I will have it looked at as soon as possible.

    Comment


    • #3
      I've asked for a refund for this template. It's not ready to be published and I don't feel it's my responsibility to do the QA testing for it nor do I have the inclination to do so.
      Susan's Green Marketplace
      Natural, Organic and Eco-Friendly Products
      http://www.susansgreenmarketplace.com

      Comment


      • #4
        Originally posted by susansgreenmarketplace View Post
        I've asked for a refund for this template. It's not ready to be published and I don't feel it's my responsibility to do the QA testing for it nor do I have the inclination to do so.
        Hi, I completely understand. I've sent you a message with my contact info and will help any way that I can.

        Comment


        • #5
          Originally posted by susansgreenmarketplace View Post
          I've asked for a refund for this template. It's not ready to be published and I don't feel it's my responsibility to do the QA testing for it nor do I have the inclination to do so.
          Could you confirm the issues you're seeing on your site are also on the premium theme example?

          https://mobay-preview-com.3dcartstores.com

          If the issues are not present in the example, then this might be specific to the way it was installed on your store and some conflicting settings. In this case our team will be glad to review the issues and make sure the premium theme displays as out designers intended.

          Comment


          • #6
            I'm not seeing the issues on the example premium template. The example also has an improved checkout. The template that I purchased did not.

            The example does not have Top Sellers and New Releases, so I can't say whether or not the issues exist in the example.
            Susan's Green Marketplace
            Natural, Organic and Eco-Friendly Products
            http://www.susansgreenmarketplace.com

            Comment


            • #7
              The new template will have to be reinstalled if you are going to do anything with it. I deleted it.
              Susan's Green Marketplace
              Natural, Organic and Eco-Friendly Products
              http://www.susansgreenmarketplace.com

              Comment


              • #8
                Thought I would give everyone an update. After promises that the issue with the template would be escalated, I decided to let the design team work on it. After the escalation, I got one response from the Project Manager and then another response from someone saying that the template was fixed. Well, it wasn't I sent them a whole list of things along with screenshots and got absolutely no response. The ticket has now been closed.

                Needless to say, my customer service review was NOT good.

                In a fit a desperation, armed with a little knowledge and an enormous amount of stubbornness and patience, I spent my whole weekend fixing the issues. It appears that it is at least now functional. There is still a lot of testing to be done.

                I'll post a list of everything that I had to fix when I'm done.

                And a special thanks to Jimmy3dcart for posting the link to demo store. Viewing the source for this template was a tremendous help in fixing my issues.
                Susan's Green Marketplace
                Natural, Organic and Eco-Friendly Products
                http://www.susansgreenmarketplace.com

                Comment


                • #9
                  Many months later, it doesn't look like the HTML5 templates are working particularly well- they seem to be the same as they were when they were introduced.

                  We switched to one we don't particularly like because on most, the product title goes right over the picture.

                  Comment


                  • #10
                    I had the same problem and it was the one and only thing that support helped with. I was told that it's caused by the default size for images on the settings page. Below are the current settings on my settings page and it did eliminate the issues with the product title over the picture.

                    Thumbnail image size - 100 x 100 pixels
                    Product page image size - 215 x 215 pixels
                    Large image size - 450 x 450 pixels
                    Susan's Green Marketplace
                    Natural, Organic and Eco-Friendly Products
                    http://www.susansgreenmarketplace.com

                    Comment


                    • #11
                      The new template is now applied and functioning - a month after it was purchased.

                      As promised, below are the major things what I had to fix:

                      Checkout
                      Both the old and new checkout templates were installed. The new template had to many issues that were beyond my expertise to fix so I had to go with the old template. It didn't work either but through trial and error, I was able to get it working.

                      Address Validation
                      This a paid service and I completely butchered my address and it still accepted it. The checkout validation script defaulted to not do address validation. I had to remove the call to the script and put the code from the script in the html to make it work.

                      Checkout Form Validation
                      It allowed me to enter an order with no name - it validated nothing. More issues with the script.

                      Register from the checkout page
                      It worked but it reversed first name, last name - John Doe became Doe John. I just took this out.

                      There were also several other minor issues that had to be corrected. And there are still a few things that still aren't resolved such as subtotals in the middle of the page.

                      The design team was completely useless in helping to get any of these issues fixed. I heard from the Project Manager only after the issue had been escalated by two different people. They did change one site setting to correct an issue with the product page. After 3 weeks of doing nothing, they closed the ticket that had been opened.

                      After I gave a horrible review for the design team ticket, the technical team got involved although it's not their issue to fix. William West was awesome but to late - I had already fixed all the major issues. But my understanding is that a ticket he has been opened for the development team to correct the issues that I had reported.

                      When I purchased this template, I did not expect it to be perfect but I did expect it to be functional. I definitely did not expect to QA the template myself and fix major problems. I know very little about HTML5 and CSS and nothing about JQuery but have done enough coding in my day to understand the basics of any language and through trial and error was able to get things working.

                      As an IT professional, I find it appalling that this template ever got through QA much put out for purchase as a premium template. The only explanation that I have is there was only 1 step in the test plan - does it look pretty. And it does so it passed. Rigorous testing in a test environment would have found the majority of the issues that I encountered.

                      As I stated in the subject of this tread - 3dcart needs to work on the quality of their QA testing.
                      Susan's Green Marketplace
                      Natural, Organic and Eco-Friendly Products
                      http://www.susansgreenmarketplace.com

                      Comment


                      • #12
                        You are using the same template as we have. We paid a lot of money to make this responsive months ago and had many problems. These problems were fixed after weeks of contacting 3D, but it seems you had a lot of problems with the same template. I hope that you did not pay a lot of money for it to become responsive, as we were the test store for this template, so I was told.
                        http://www.pack-secure.com

                        Packaging and Shipping Supply Specialists

                        Comment


                        • #13
                          I bought it as a new premium template and paid $200. I've asked for a refund of the purchase price but have not yet heard anything.

                          If they customized this template for you, some of the issues that I had now make sense. It appears that they tried to make the template generic but left some of the customization in. If they took what they did for you and decided to make it generic, your testing should have been voided and QA testing should have started over again.

                          I'm beginning to wonder if the 3dcart team understands a development project life cycle - develop, put it through rigorous QA testing until you think you have it right, beta and then production. They seem to go straight from development to beta or production. By production, I mean it's ready for everyone to use or put out as a premium template for purchase.

                          Does anyone know if development and QA is being done off-shore? I've worked on several projects where it was being done off-shore and the result was the same type sloppy work that I'm seeing here.
                          Susan's Green Marketplace
                          Natural, Organic and Eco-Friendly Products
                          http://www.susansgreenmarketplace.com

                          Comment


                          • #14
                            The only thing they did for us was take the default template and make it responsive. We received a generic default responsive broken template. We had to make all the other changes ourselves.
                            http://www.pack-secure.com

                            Packaging and Shipping Supply Specialists

                            Comment


                            • #15
                              Sounds like I bought your broken responsive template.

                              Glad the development and QA team don't work on any of my projects. I would hate to have to fire them.
                              Susan's Green Marketplace
                              Natural, Organic and Eco-Friendly Products
                              http://www.susansgreenmarketplace.com

                              Comment

                              Working...
                              X